Sr Assistant, CTC Iberia Client accounts with Spanish language skills

We are Coca-Cola Europacific Partners (CCEP) - a dedicated team of 42,000 people, serving customers in 31 markets, who work together to make, move and sell some of the world's most loved drinks. We are a global business and one of the leading consumer goods companies in the world.

Job Purpose

The Shared Services CAM Sr.Assistant will be responsible for the processing/validating of customers' off invoices within the Shared Services CAM team. The position will be tasked with driving and delivering CAM service excellence to the business with an emphasis on customer service and continuous process improvement to further enhance the CAM service level and effectiveness expected throughout.

Key Responsibilities:

• Responsible for delivering high quality services to key customers (who include Customers, Suppliers, Employees, Executives, Regulatory Bodies, etc)
• Ensures payments/CAM agreements procedures are completed efficiently, accurately and in a timely manner
• Makes productive use of technology tools and systems including SAP to ensure effective service delivery and accurate CAM data.
• Ensures that all CAM invoices are routed for appropriate approvals in accordance with the CCEP Chart of Authority.
• Escalates where invoices are received without the correct information or approvals.
• Ensures that all approved CAM invoices are sent for payment/offset to agreed customer deadlines and meets customer expectations
• Ensures that any supporting documentation are provided to customers as requested
• To understand and answer any queries relating to payments/agreements.
• Ensures all follow up issues on payments/agreements are managed accordingly to the given timelines.
• Ensures that CCEP policies are adhered to (e.g. approvals, financial guidelines, etc.)
• Provides feedback to ensure that CAM processes meet business requirements in an automated and as user-friendly manner as possible.
• Provides support to other team members where required
• Works to ensure the achievement of customer service requirements as defined by both formal Service Partnership Agreements as well as Customer Satisfaction surveys
• To gather data requested by audit teams during financial and SOX audits
• To support the documentation of all off invoice activity processes in line with the CoA
• Provides support and advice on CAM processes where required
• To engage in trainings with new employees when necessary.

Key Stakeholders

• Customer Service (Front office, KAM, Master Data, Centre of Excellence)
• Commercial Finance, Other -Internal and External Audit, IT

Experience preferred

• 2 years relevant experience in Order to cash/Accounts receivable area in multinational organization and/or Shared Services environment.
• Qualifications required
• Bachelor degree in Finance, Economics or equivalent.
• Functional technical skills required
• MS Office Suite Skills, especially Excel (including pivot tables, charts etc.), PowerPoint, Outlook - Advanced
• ERP experience, preferably SAP - Basic/Intermediate
• Understanding the sales processes and the route to market / FMCG specifics - Intermediate
• Understanding the commercial environment and needs of the business and relevant stakeholders - Intermediate
• Understanding of financial systems & processes - Intermediate

Behavioural competencies preferred

• Analytical skills
• Attention to detail, ability to challenge and question
• Customer-oriented mindset
• Good communication skills
• Can-do attitude
• Structured and organized
• Adaptability and flexibility skills

Capability required & Expert level

• Analytical Thinking - Foundational
• Relationship Management - Foundational
• Collaborative Influencing - Foundational
• Finance Operations and Accounting - Foundational
• Process Excellence - Foundational
• System Literacy - Intermediate

Language capability

• English and Spanish - advanced level

Our employee value proposition:

Being Rewarded

• Market Competitive Salary
• Annual Compensation & Bonus Cycle
• CCEP Shares Purchase plan & Matching Share
• Food Vouchers
• Flexible Working Allowance

Being Connected

• Everyone's Welcome - Inclusion, Diversity & Equity Culture
• Keep In Touch program - in support of parental care
• Inspiring Office layout with Great beverages and Sofia subsidized canteen
• Referral Program

Being Developed & Valued

• Professional Qualifications Support & Sponsorship
• Ninja Community and Lean Six Sigma Certification
• CCEP learning platforms & Leadership training curricula
• Career Growth and Talent Progression
• Recognition program

Being Well

• Flexible & Hybrid Ways of Working
• Additional days paid leave at start and on top - Birthday, Qualification & Volunteering;
• Wellbeing & Sports program, including corporate discounts & subscription fees
• Wellbeing Community & Initiatives
• Employee Assistance Program
• Additional Health Plan & Dental Insurance

Being Inspired

• Social Projects & Community Charity programs
• Participation in Corporate Challenges - marathon, sports, fun
• External life coach speakers and Work-Life balance lectures
• Team Building & Fun Events

We are Coca-Cola Europacific Partners (CCEP) - a dedicated team of 42,000 people, serving customers in 31 countries, who work together to make, move and sell some of the world's most loved drinks.

We are a global business and one of the leading consumer goods companies in the world. We help our 2.1 million customers grow, and we are constantly investing in exciting new products, innovative technologies and fresh ideas. This helps us to delight the 600 million people who enjoy our drinks every day.