Sr Assistant, People Services with Spanish language skills

We are Coca-Cola Europacific Partners (CCEP) - a dedicated team of 42,000 people, serving customers in 31 markets, who work together to make, move and sell some of the world's most loved drinks. We are a global business and one of the leading consumer goods companies in the world.

Job Purpose

The primary contact point for addressing employee requests using predefined scripts, Genie knowledge platform, and FAQ resources, aligning with People Services' service level agreements. Also involves efficiently managing end-to-end employee life cycle processes to ensure timely and high-quality administration for all relevant employees

Key Responsibilities

• Address employee requests through the HR Case management system in accordance with service level agreements, ensuring confidentiality and data protection.
• Allocate unresolved requests to the appropriate teams for resolution and seek specialist input for complex issues, escalating to the relevant business areas as needed.
• Track progress, and provides continuous feedback to requestors on status of their queries.
• Ensures a positive employee experience by proactively seeking information, as well as promoting self-service system capabilities, to resolve HR business requests quickly.
• Leverages end-to-end process documentation, procedures, work instructions, knowledge base, and case management content to resolve inquiries.
• Manage end-to-end employee life cycle processes, overseeing activities from hire to retire, while ensuring accurate and timely updates in the Success Factors system.
• Execute and maintain accurate personal data and organizational structure changes in the Master Data system.
• Carry out administrative duties within agreed service level agreements, emphasizing speed, accuracy, and quality of work
• Coordinates onboarding activities with all involved teams (IT, logistics, finance, procurement, etc.) to ensure the proper execution of onboarding process.
• Supports the integration of innovative HR technologies and system automation to improve the user experience and streamline administrative processes.

Key Stakeholders

• Internal: People & Culture: All, Employees, Managers, BPT
• External: N/A

Experience required

• HR Shared Service Centre
• Admin / People & Culture experience

Language Capability & expert level

• English and Spanish: Essential

Education & Qualifications required

• University degree

Behavioural Capabilities

• Effective Communication
• Customer Focus
• Continuous Improvement
• Accuracy & attention to detail
• Collaborating
• Accountability
• Adaptability
• Confidentiality
• Managing multiple priorities

Our employee value proposition:

Being Rewarded

• Market Competitive Salary
• Annual Compensation & Bonus Cycle
• CCEP Shares Purchase plan & Matching Share
• Food Vouchers
• Flexible Working Allowance

Being Connected

• Everyone's Welcome - Inclusion, Diversity & Equity Culture
• Keep In Touch program - in support of parental care
• Inspiring Office layout with Great beverages and Sofia subsidized canteen
• Referral Program

Being Developed & Valued

• Professional Qualifications Support & Sponsorship
• Ninja Community and Lean Six Sigma Certification
• CCEP learning platforms & Leadership training curricula
• Career Growth and Talent Progression
• Recognition program

Being Well

• Flexible & Hybrid Ways of Working
• Additional days paid leave at start and on top - Birthday, Qualification & Volunteering;
• Wellbeing & Sports program, including corporate discounts & subscription fees
• Wellbeing Community & Initiatives
• Employee Assistance Program
• Additional Health Plan & Dental Insurance

Being Inspired

• Social Projects & Community Charity programs
• Participation in Corporate Challenges - marathon, sports, fun
• External life coach speakers and Work-Life balance lectures
• Team Building & Fun Events

We are Coca-Cola Europacific Partners (CCEP) - a dedicated team of 42,000 people, serving customers in 31 countries, who work together to make, move and sell some of the world's most loved drinks.

We are a global business and one of the leading consumer goods companies in the world. We help our 2.1 million customers grow, and we are constantly investing in exciting new products, innovative technologies and fresh ideas. This helps us to delight the 600 million people who enjoy our drinks every day.