Team Lead Customer Retention - Spanish Speaker

Company Description

Choose Challenge. Choose Pace. Choose Growth.

At the core of our company, customer service isn't just the first point of contact-it's the heart of our brand. By delivering exceptional service, we don't just meet our customers' expectations; we exceed them, building lasting loyalty and satisfaction.

AUTO1 Group - Europe's leading digital automotive platform. As a dynamic tech company, we revolutionize the highly fragmented used car market with the mission to build the best way to buy and sell cars. With our well-known brands Autohero, compramostucoche.es and AUTO1.com we have exactly the right solution for private customers as well as ourB2B partners - operating in more than 30 European countries.

Are you passionate to drive change shaping the future of our brand-where growth, challenge, and success await?

We are waiting for you to be our new colleague and make a direct impact on both the team's success and the satisfaction of our valued customers!

Job Description

Your new role

• Develop, coach and motivate your team of outbound agents to achieve and exceed sales & quality targets;
• Contribute to process improvement by analyzing performance, identifying improvement areas and implementing new strategies;
• Coach your team daily through structured feedback, call shadowing and leadership best practices tailored to telesales and customer service;
• Collaborate closely cross-department to ensure consistent and continuous efficient service delivery;
• Build a positive, open and engaged team culture where people grow and succeed together.

Qualifications

What we expect from our new colleague:

• Fluency in both Spanish & English languages;
• A proactive, customer-first mindset combined with adaptability and passion for tackling new challenges;
• Curiosity, eager to grow with a solution oriented "Can Do" attitude;
• Proven experience in Customer service, Telesales or another similar area, with a strong background in managing and developing teams;
• Expertise in using Contact Center related software for handling inbound/outbound calls, Excel/Gsheet;
• Empathetic leadership style, excellent communication and coaching skills;
• The ability to foster a motivated, cohesive team;
• A genuine interest in the automotive industry and familiarity with Google tools will be a plus.

Additional Information

What you can expect from us:

• A learning and growth environment (leadership and operational trainings);
• Implication and support in delivering department projects and process improvement;
• A nice office just few minutes away from Aurel Vlaicu metro station;
• A dynamic and transparent team atmosphere;
• Private health insurance via Medicover.