Tech Supp Professional with English (Spanish nice to have) - hybrid

Driving Infinite Possibilities Within A Diversified, Global Organization

Tech Support Professional with English (Spanish nice to have) - hybrid

As a Tech Support Professional with English (Spanish nice to have) in Honeywell, in Bucharest, you will be responsible for support Adjacent Space systems, providing answers and solutions related to the product portfolio. This is a hybrid role, 3 days at the office + 2 days work from home model.

Honeywell

Honeywell Building Automation is transforming the way every building operates to help improve the quality of life for the people who use them. With a portfolio featuring software, hardware and services, Honeywell takes an outcome-focused approach to help building owners and operators improve safety and security, energy and operational efficiencies to create a better building experience.

Helping to Transform Buildings to be Safer and More Operationally and Energy Efficient.

Key responsibilities:

• Coverage of Technical Support Helpdesk phone & e-mail for product portfolio
• Handle internal and external customer related issues and concerns through approved communication channels
• Ensuring technical knowledge and expertise on relevant products in a portfolio, including legislative and regulatory approvals, is maintained at a high level
• Active involvement in developing the internal/external article database, by constantly creating/updating new and existing articles, with the purpose of facilitating technical information and procedures to customers and being utilized by all team members for solving customer queries
• Support the development of internal documentation

Key skills and qualifications:

• Fluent English (at least B2), Spanish nice to have
• Skills and knowledge the basics of electronics
• Relevant technical experience is a plus
• Understand customer's needs
• Problem solving orientation

We offer:

• Competitive Salary regularly increased based on your performance
• Meal vouchers
• Enjoy 25 vacation days per year, plus extra days off for life's special events
• Flexible benefits basket with monthly budget allocated (top up medical insurance, life insurance, pension, vacation/ cultural/ fuel vouchers)
• Medical Insurance Plan paid by the company

Equal opportunity statement

We are an equal opportunity employer and value diversity at our company. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

Innovate to solve the world's most important challenges, join us now!

#TheFutureIsWhatWeMakeIt

#LI-Hybrid
Additional Information

• Category: Customer Experience
• Location: 3 George Constantinescu,, Upground building, 5th floor (entrance A) District 2, Bucharest, B 020339 ROU
• Nonexempt

Customer Experience (GLOBAL)