Technical Support Engineer (Spanish Speaker)

Eaton is currently seeking a new Technical Support Engineer (Spanish Speaker) colleague for our Budapest office.

About us:

Join Eaton, a global leader where equality and inclusivity are at the heart of our mission. Here, everyone is valued and belongs. Be part of a team that delivers cutting-edge, energy-efficient solutions, making a tangible impact on the world. We empower our customers to manage electrical, hydraulic, and mechanical energy more effectively, safely, and sustainably. At Eaton, we're dedicated to
enhancing quality of life and protecting the environment with our innovative energy management technologies and services.
Our EMEA Business Service Center (BSC) in Budapest is Eaton's largest office in the region. With a diverse team of over 700 people, representing 40+ nationalities and speaking 20+ languages, the BSC is the central hub for business services. It empowers seamless operations and drives exceptional results across our electrical, industrial, and corporate teams. We are proud to be a Disability Friendly Workplace, ensuring an inclusive environment for all our employees.

What you'll do:

The primary role is to provide advanced technical support and troubleshooting for end-users and internal partners, serving as the main point of contact through various channels such as phone, email, and web tickets for Eaton's electrical product portfolio. This position involves collaborating with end customers, wholesalers, distributors, panel builders, designers, and other stakeholders to address pre-sales and post-sales inquiries across EMEA, and partially in APAC and the Americas.

As a Senior Technical Support Engineer, you will assist customers with product selection and application support, acting as the first point of escalation for complex hardware and software issues.

Key Responsibilities:

• Resolve customer challenges related to single-phase UPS products (hardware and software) via phone, email, and web chat, utilizing available documentation.
• Manage hardware and software escalations involving Level 2, Level 3, and Quality teams.
• Enhance customer loyalty through exceptional service and a commitment to high performance.
• Contribute to the organization and delivery of technical support tasks using various resources-people, processes, and technology.
• Maintain up-to-date process documentation.
• Participate in knowledge-sharing sessions and continuous improvement initiatives to implement best practices at BSC Budapest.
• Strive to improve customer satisfaction, reduce effort, and achieve efficiency gains through collaborative problem-solving.

Qualifications:

• Bachelor's degree (BS/BA) in Industrial Engineering (Electrical/Electronic/Mechanical/Energetic) from an accredited institution (MSc/Electrical is an advantage).

Skills:

• Fluent in Spanish and English
• Understanding of electrical products and basic applications
• Basic Network Knowledge
• Analytical mindset, good communication and problem-solving skills

What we offer:

• Wide range of Employee Benefits: Hybrid work model, Annual bonus, Cafeteria, Private Medical Insurance, Life Insurance, Eye-glass refund, AYCM partnership, Internal reward system (E-Stars)
• Employee Wellbeing Support: Access comprehensive support programs designed to enhance your overall wellbeing
• Family Friendly: Enjoy a family-friendly environment with policies that support work-life balance
• Talent Management and Career Development: We are dedicated to your professional growth, with a strong focus on internal mobility, continuous learning, and peer coaching
• Dog-Friendly: Bring your furry friend to work in our dog-friendly office
• Dedicated Spaces: Utilize our family room, multi-prayer room, stretching room, and chill room for your comfort and convenience
• Company Yoga Sessions: Participate in regular yoga sessions to stay fit and relaxed
• Social Responsibility: Join a socially responsible organization committed to making a positive impact
• Employee Appreciation Day: Celebrate with us on Employee Appreciation Day, recognizing your hard work and contributions

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We are committed to ensuring equal employment opportunities for job applicants and employees. Our recruitment processes use balanced selection criteria and avoid unlawful discrimination against applicants on the basis of their age, colour, disability, marital status, national origin, gender, gender identity, genetic information, race or racial origin, religion, sexual orientation or any other status protected or required by law.