Technical Support Internship (Security) with Spanish

Join a team recognized for leadership, innovation and diversity

Technical Support Internship (Security) with Spanish
We have an opportunity for a Technical Support Intern (Security) with Spanish to join our team in Bucharest, Romania. As a Technical Support Intern, you are empowered to take ownership of tasks and be able to create an environment where you work to inspire customer loyalty and significantly enhance the overall Security Products Technical Support and customer experience. It is essential you proactively anticipate customer needs and expectations whilst maintaining a high level of professionalism with customers. To join the team, all you need is the right attitude to service excellence, good communication skills, and self-motivation with a great personality. The ability to work as part of a team is essential, as you will be supporting a team of Advanced Engineers in a level 2 and 3 capacity. This is a hybrid role, 3 days at the office + 2 days work from home model.

Honeywell

Honeywell Building Automation is transforming the way every building operates to help improve the quality of life for the people who use them. With a portfolio featuring software, hardware and services, Honeywell takes an outcome-focused approach to help building owners and operators improve safety and security, energy and operational efficiencies to create a better building experience.

Helping to Transform Buildings to be Safer and More Operationally and Energy Efficient.

Key responsibilities:

• 1st line of support to Security Products Technical engineers and stakeholders over touchpoints; phone and e-mail, manage and log requests on Security Products asset system Salesforce/ NEX;
• Support Honeywell brands with further touchpoints under the multi-range support umbrella and issue customers with literature that can support and promote self-help;
• Develop FAQ's, Technical Tips, and 'How-To 'videos on Hardware and Software applications to achieve KCS maturity;
• Supporting other parts of the business to resolve escalated issues arising from customer contact, i.e., complaint ownership and call escalation;
• Responsible for Inbound/Outbound Calls in relation to all types of queries and escalations from internal and external customers and effective problem resolution on basic and non-technical cases.

Key skills and qualifications:

• Final-year student in a bachelor's or master's technical degree program as Computer Science, Information Technology, Management Information Systems, Information Security, Cyber Security (or any technical related field);
• Second language: preferred English + Spanish;
• Technical background either from IT, electronics or Security Products perspective, including access control, alarm systems, and CCTV;
• Computer literate - MS Office, specifically Excel and Outlook;
• Exceptional interpersonal and communication skills to support all levels of customers, both internal and external.

Our offer:

• Competitive Salary regularly increased based on your performance;
• Enjoy 25 vacation days per year, plus extra days off for life's special events;
• We provide meal vouchers;
• Flexible benefits basket with monthly budget allocated (top up medical insurance, life insurance, pension, vacation/ cultural/ fuel vouchers);
• Medical Insurance Plan paid by the company;
• Christmas and Easter bonuses ;
• Recognition & referral bonus programs;
• Comprehensive induction, ongoing training and development to set you up for success;
• In-house and external learning platforms (Udemy) to continue to expand your skills;
• Work experience opportunities to help you grow your career with us;
• Global employee networks to help you connect and grow;
• Employee Assistance Program - Free and confidential service to help with any difficulties regarding work, life and personal or family matters;
• In case of unfortunate events, we support you by offering you free days and financial support (handled on a case by case basis) or Family financial aids;
• Access Integrity line - Any workplace issues or violations that need to be raised in good faith, can be communicated in a safe, private and confidential environment;
• Your family is growing while working at Honeywell? We congratulate you by offering special bonuses;
• Frequent Employee Engagement activities fostering an inclusive and diverse work environment;
• 3 + 2 hybrid work arrangement to support your work-life balance;
• Flexible working hours;
• Fuel expense provided for all our employees;
• Fresh fruit days in the office.

We are an equal opportunity employer and value diversity at our company. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

Join a team recognized for leadership, innovation, and diversity!

#TheFutureIsWhatWeMakeIt

#Li-Hybrid

Additional Information

• Category: Customer Experience
• Location: 3 George Constantinescu,, Upground building, 5th floor (entrance A) District 2, Bucharest, BUCURESTI 020339 ROU
• Nonexempt

Global (ALL)