Transportation Dispatcher / Logistics Coordinator PH

Keep Mission-Critical Freight Moving When Every Minute Matters

When freight is time-critical, every call can change the route ahead. As a Transportation Dispatcher / Logistics Coordinator, you'll command the flow of U.S. logistics operations, connecting customers, drivers, documentation, and delivery deadlines. Move your transportation expertise onto the global stage and accelerate your career with Emapta.

Your Career Snapshot

• Employment Type: Full-time
• Shift: Night Shift (Monday-Friday, 8:00 AM-4:30 PM New Mexico Time), Weekends Off
• Work Setup: Flexible Work Setup (SM Mega Tower, Ortigas)

Exciting Perks Await!

• Day 1 HMO coverage with free dependent
• Competitive Salary Package
• Night differential pay to maximize your earnings
• Flexible work arrangement
• Prime office location in Ortigas (Easy access to MRT stations, restaurants, and banks)
• Fixed weekends off
• Fully customized Emapta laptop with peripherals
• Salary Advance Program through our banking partner (Eligibility and approval subject to bank assessment. Available to account holders with minimum of 6 months company tenure.)
• Unlimited upskilling through Emapta Academy courses (Want to know more? Visit: https://emapta.com/training-calendar/)
• Free 24/7 access to our office gyms (Ortigas and Makati) with a free physical fitness trainer!
• Exclusive Emapta Lifestyle perks (hotel and restaurant discounts, and more!)
• Unlimited opportunities for employee referral incentives across the organization
• Standard government and Emapta benefits
• Total of 20 annual leaves to be used at your own discretion (including 5 credits convertible to cash)
• Fun engagement activities for employees
• Mentorship and exposure to global leaders and teams
• Career growth opportunities
• Diverse and supportive work environment

The Qualifications We Seek

Required Qualifications

• At least 3 to 5 years of relevant professional experience
• Ability and willingness to work shifts aligned with the New Mexico time zone (MDT)
• Strong attention to detail and accuracy in data entry and communications
• Consistent reliability and punctuality to maintain required shift coverage
• Basic computer literacy and ability to learn new systems quickly
• Strong English proficiency for clear communication with North American teams
• Professional phone and email communication skills
• Experience in a customer-facing or logistics coordination role

Highly Desired Qualifications

• Previous experience as a dispatcher, logistics coordinator, or transportation professional
• Familiarity with shipping, courier, or logistics operations
• Experience in shift-based or customer-facing roles
• Customer service experience
• Experience coordinating with multiple teams or locations
• Knowledge of courier, shipping, or order management systems

Personal Attributes

• Self-motivated and independent work style
• Strong reliability and dependability, particularly in attendance and punctuality
• Detail-oriented and organized approach
• Flexibility and adaptability to changing business needs
• Ability to perform effectively in a fast-paced environment
• Professional communication skills across phone, email, and chat
• Ability to manage multiple priorities simultaneously
• Calm and respectful approach when working under pressure with customers and internal teams

Nice-to-Have Qualifications

• Previous experience in a regulated industry, including TSA- or DHS-related environments
• Bilingual capability, with Spanish considered an advantage
• Familiarity with logistics document generation, including bills of lading and manifests
• Understanding of air courier or freight operations

Technical & Systems Knowledge - Must-Have

• Proficiency with computers and basic Windows or Mac software
• Ability to learn new systems quickly, with training provided
• Comfort with data entry and order management tasks
• Proficiency with email and basic communication tools
• Strong time-zone awareness and comfort working New Mexico-aligned hours

Technical & Systems Knowledge - Highly Desired

• Experience with logistics software or order management systems
• Familiarity with carrier systems or shipping platforms
• Proficiency with Google Workspace or Microsoft Office
• Experience generating logistics documents, including bills of lading and airway bills

Your Daily Tasks

• Perform basic mathematical calculations across units of measure using whole numbers, common fractions, and decimals
• Communicate with company representatives and customers via phone or email, receive orders, and respond promptly, accurately, and professionally
• Respond to customer emails within 15 minutes of receipt
• Understand customer requirements and gather all necessary information accurately
• Process orders accurately through customer and company applications
• Generate required documents, including packing slips, bills of lading, airway bills, international documents, TSA paperwork, and manifests
• Review completed work thoroughly to ensure accuracy and completeness
• Monitor applicable time constraints, including cutoff times, carrier requirements, processing needs, response requirements, and deadlines
• Complete all necessary follow-ups to ensure fulfillment of customer requests
• Process and analyze required reports, including daily checklists and reports that require review and action
• Solicit customer feedback to improve service quality and provide potential leads to the sales team
• Maintain frequent contact with customers and provide updates on onboard times, delivery times, proofs of delivery (PODs), shipment issues, and overall status
• Communicate with customers to confirm order details and relay special instructions to drivers
• Follow all company policies and procedures, as well as applicable federal, state, and local rules and regulations
• Explain pricing and timing differences across service levels and provide the most cost-efficient option for customers
• Communicate pickup and delivery time frames, locations, points of contact, and shipment details to drivers
• Provide drivers with accurate descriptions of materials, including dimensions, weights, and material types
• Manage multiple priorities while maintaining calm, respectful, and professional communication with customers and internal teams

About the Client

Our client is a U.S. logistics and supply chain solutions provider specializing in high-value, sensitive, and time-critical freight. They deliver warehousing, inventory management, air freight, cartage, cross-docking, specialized transportation, courier, and final-mile services for demanding industries. Their operations combine secure facilities, an asset-based fleet, dedicated routes, expedited solutions, real-time inventory visibility, shipment tracking, and 24/7 support. Through technology-driven coordination and specialized handling, they help businesses move critical freight securely, efficiently, and reliably across complex supply chains.

Join the Top 1% Talent. A better career. A better life.

Welcome to Emapta Philippines: home to professionals who choose growth, balance, and impact. Recognized as one of HR Asia's Best Companies to Work For in Asia 2025 and winner of Inspiring Workplaces Australasia 2026, Emapta offers more than opportunities -- it provides a career environment where people thrive. Collaborate with global teams, build meaningful expertise, and grow in a culture that prioritizes both performance and well-being.

Apply now and experience the difference!