Virtual Vehicle Purchasing Agent

Connect Drivers, Vehicles, and Sustainable Automotive Solutions Across North America

Success starts with professionals who transform customer interactions into lasting business results. The Virtual Vehicle Purchasing Agent strengthens vehicle purchasing operations through trusted customer guidance, accurate valuations, and efficient coordination that drives organizational growth. Advance your long-term global career with Emapta, where top 1% talent benefits from international opportunities, continuous upskilling, exceptional support, and meaningful career progression.

Snapshot

• Employment Type: Indefinite Term Contract
• Work Setup: Onsite, Sambil Santo Domingo, Dominican Republic
• Shift: Rotating Schedule, 7:00 AM-10:00 PM CT, Split Off

Benefits

• Competitive salary designed for top-tier talent
• Full compliance with Dominican statutory benefits, including 13th-month pay (Christmas bonus), paid annual vacation and public holidays, and social security contributions covering health insurance, pension (AFP), and occupational risk insurance.
• Sick leave and disability coverage through Social Security
• Career growth opportunities with global exposure
• Exposure to international clients and global best practices
• Learning and development support (courses, certifications, upskilling) through Emapta Academy (Want to know more? Visit: https://emapta.com/training-calendar/)

Qualifications

Essential

• 1 to 3 years of customer service or sales experience with Spanish and English fluency
• Proficiency in spoken and written English
• Strong commitment to delivering friendly, helpful, and professional customer service
• Ability to work independently with strong attention to detail and accuracy
• Proficiency in Microsoft Office, mobile devices, and computer applications
• Ability to multitask and manage competing priorities effectively
• Willingness to work on a shifting schedule

Preferred

• Basic knowledge of auto parts
• Experience in customer sales environments
• Knowledge of the automotive or vehicle industry

Responsibilities

Customer Service & Sales

• Perform daily tasks with a positive attitude aligned with the company's core values: Respect, Help, Learn, and Grow
• Answer inbound customer calls professionally and promptly
• Assist customers by providing accurate information and effective solutions to enhance satisfaction and loyalty
• Collect and maintain accurate customer information while encouraging store engagement
• Educate customers about products, services, promotions, events, and company policies
• Achieve individual and team performance targets

Vehicle Purchasing

• Answer calls from customers interested in selling their used vehicles
• Follow scripted call procedures to secure vehicle purchase opportunities
• Use pricing calculator tools to provide accurate vehicle purchase quotes
• Collect vehicle information and coordinate vehicle pickup and delivery with store locations

General Responsibilities

• Follow company policies, safety guidelines, call center standards, and standard operating procedures
• Participate in performance reviews, coaching sessions, and continuous learning activities
• Support teammates and assist with additional operational tasks as needed
• Achieve personal and team performance goals

About the Client

Our client is a recognized leader in the automotive recycling and used auto parts industry, transforming traditional vehicle recycling into a modern, customer-focused business built on innovation, operational excellence, and environmental responsibility. Through advanced technology, efficient nationwide operations, and a commitment to sustainable practices, the company helps extend the life of millions of vehicle components while delivering exceptional value to customers. Its strong culture of teamwork, continuous improvement, and service excellence creates outstanding long-term career opportunities for high-performing professionals.

Join the Top 1% Talent. A Better Career. A Better Life.

At Emapta, you're not just joining an industry-leading outsourcing provider; you're becoming part of a community that celebrates the rich cultural tapestry of Dominican Republic. Our track record of success and diverse international clientele across various industries provide a solid foundation for your career. With over 1,200 global partners preferring to open remote jobs in the country, our vision is to help you and thousands more reach your full potential and dreams without the need to leave the country and work abroad.

Join forces with passionate professionals who share the desire to make a meaningful impact through premium global opportunities, all at your fingertips. Emapta isn't just a company; it's a community that values the balance between work and life. Start a truly exciting journey with us and discover how your talent can flourish in a setting that celebrates the spirit of Latin America.

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