WFA HR Operations Analyst with Spanish

Overview

Role Overview

WFA HR Operations Analyst role is pivotal in supporting KCC - WFA Capability agenda and ensuring that the processes are efficient, effective, and aligned with organizational goals.
This role acts as operational Subject Matter Expert within the team ensuring consistent execution of process standards and controls. Supports implementation of standardized practices and lean initiatives. Drives quality assurance agenda and supports team leader to ensure standardization and customer service excellence.

Location Overview

Working with inspiring and experienced colleagues, you'll find that the atmosphere in our city-centre office in Kraków is informal and engaging. With drive and ingenuity, our teams deliver vital services to PepsiCo employees around the world. With an active, get-things-done culture, this is a place where your dynamism and agility will make a difference.

Responsibilities

• Act as SME for assigned process (e.g. onboarding, job change, offboarding), supporting operational knowledge transfer across the team;
• Support Team Leader in implementing standardized processes across countries and ensuring compliance with agreed operational procedures;
• Manage complex, high-risk, or sensitive cases, coordinating with other teams where needed (e.g. other capabilities, ER, local HR);
• Perform quality checks, peer reviews, and control activities (e.g. data validation, 4-eye checks) to ensure data integrity and service accuracy;
• Execute central HR local systems transactions and support the team with more complicated queries or issues and escalations;
• Deliver services at the defined at the SLAs/KPIs and drive operational efficiency and continuous improvement;
• Ensure a consistent and high level of customer service and operational excellence that will ensure transactions are resolved efficiently and in full compliance with relevant legal, company and process requirements;
• Partner with team to execute plans to improve customer satisfaction with a focus on processes;
• Represent technical, functional and customer perspective when taking decisions: Database requirements, integration of systems, internal clients and the broader shared services organizationw;
• Identify and flag inefficiencies, recurring issues, or improvement opportunities; support the implementation of Lean-based solutions at team level;
• Maintain up-to-date team-level process documentation and support the governance of localized variations;
• Support onboarding and training of new team members within their process area.

Qualifications

• Fluent in English and Spanish;
• Minimum 3 years experience in HR Operations;
• High attention to details and continuous improvement mindset;
• Great communication skills and customer focus;
• Willingness to learn and process curiosity;
• Problem solving and hands on attitude;
• Great collaborator and someone who thrives working in a team;
• Very good knowledge of HR processes and experience of working with HR systems;
• Exposure to quality assurance and control activities is an advantage.

The 'Internal Reporting Procedure' for making reports of violations of the law and taking follow-up action in terms of the Law on Whistleblower Protection of June 14, 2024 is available at www.pepsicopoland.com under the Contact/Career tab.