Account Specialist (French or Spanish speaking)

Company Description

We specialise in providing customised online printing services, producing magazines, catalogues, labels, packaging, printing on textiles and much more.The success of our customers is our main goal, and the driving force behind everything we do.Pixartprinting is an e-commerce company, and everything we do revolves around the web. This online presence is made possible by 1200 passionate and talented people who work day in, day out at our headquarters to handle and produce 15,000 print jobs a day.Over the years we have become a well-oiled machine, able to offer our customers a high-quality service. From the very beginning we challenged ourselves to offer much more than just printing. Today we offer a complete and professional service that aims to support our customers' communication projects, whatever line of business they are in. We give them complete freedom to make their own choices, each of our products can be personalised, giving users extraordinary freedom to customise their order, but at the same time are always on hand throughout the order process in case any issues or questions arise.

Position

For our Sales Department, we're looking for an Account Specialist who will manage and develop a portfolio of international customers, increase turnover, prevent customer churn, and contribute to identifying new business opportunities and services to offer.

Main activities:

• Monitor the progress and performance of assigned customers.
• Contact customers by phone or email to maintain strong relationships.
• Offer clients new services or products aligned with their business needs.
• Convince customers to transfer printing volumes from other suppliers to our company.
• Find flexible solutions for complex issues; in certain cases, extraordinary management may be justified by revenue potential.
• Help the company identify weak points and areas for improvement.
• Identify areas for improvement and contribute to the development of new services and products

Requirements

• Fluent or advanced level of French and/or Spanish, both written and spoken.
• Good knowledge of Microsoft Excel.
• Good organizational skills to complete tasks within the predefined timing.
• Experience in managing customers.
• Experience in negotiating trade agreements

PREFERRED:

• Experience in monitoring customer metrics.
• Experience in analyzing data.
• Experience with a CRM tool.

SOFT SKILLS:

• Pragmatic, dynamic and pro-active
• Desire to learn and study new platforms and techniques;
• Good analytics skills

Other information

Why should you apply?

Well, here are at least 10 great reasons:

1. We are a Great Place to Work® certified company, an inclusive environment where talent and results are rewarded above all.
2. We love talent and don't want to lose it, which is why we offer a permanent contract.
3. We are smart people, who believe in the value of smart working.
4. We know everyone has their own rhythm, so you'll be able to clock in and out with flexible working hours.
5. We care about your health, and that's why we provide a comprehensive medical insurance plan.
6. We want to offer you the best, with exclusive discounts for your free time and hobbies.
7. We invest in your skills, organizing training courses to help you grow your competences and abilities.
8. We always have you in mind, which is why we offer a rich welfare package full of exclusive benefits and perks.
9. Lunch is on us-every month you'll receive meal vouchers to enjoy your favorite food.
10. We support your growth through a performance management system that gives you valuable feedback to develop professionally.

We believe that the real strength of a company lies in the people who make it up: this is why we work every day to build a fair, welcoming, and respectful work environment, where every identity, culture, experience, and perspective is valued and protected. At Pixartprinting, we promote diversity in all its forms, including gender, age, sexual orientation, gender identity, ethnicity, disability, socio-economic background, religious beliefs, and every other personal characteristic. We actively support inclusion and believe in the unique value that each person can bring to our community.

This job posting is open to all genders, in accordance with Laws 903/77 and 125/91, and to individuals of all ages and nationalities, pursuant to Legislative Decrees 215/03 and 216/03.