Associate, Order to Invoice with Spanish

Join BIC World, a community of brands dedicated to creating ingeniously simple and joyful products that have been part of hearts and homes for over 75 years. We are committed to growing our iconic and innovative brands by reimagining everyday essentials in new, sustainable, and responsible ways.

Our culture encourages a "roll up your sleeves and get the job done" mindset, ensuring self-starters, problem solvers, and innovative thinkers can truly thrive. At BIC World, you are empowered to take ownership of your career and use your unique perspective to make a meaningful, global impact on our mission.

The position of Associate, Order to Invoice is part of the Order to Cash (OTC) Line of BIC Sofia. Within the scope of Associate is to:

• Manage sales orders accurately and on time, in line with Standard Operating Procedures (SOP) and Service Level Agreement (SLA)

• Communicate effectively with internal and external stakeholders about incoming orders, price inquiries, supply inquiries, delivery management, order status follow-up

• Resolve any issues related to order execution from sales order receipt till billing

The role requires high levels of Customer support and interaction with multiple markets.

Key accountabilities:

• Manage sales orders received by BIC via agreed channels (email, EDI, SFA, RPA, customer portals...) accurately, on-time, and in line with internal procedures and with agreed service level targets
• Manage requests related to sales orders execution, with appropriate follow-through, in line with internal procedures and agreed service level targets
• Manage tickets related to the above in line with SNOW policies
• Ensure proper execution of billing procedures and controls
• Front-office for customer contact: telephone, e-mail, chat contact with customers
• Contact customers on appropriate communication channel (phone, e-mail, chat, ...) as needed
• Independent to establish and maintain Internal and External stakeholders' relationships
• Train and support Junior Associates' in performance and deliverables
• Deliver and ensure capturing in a timely manner of all types of orders in terms of quality, error rate and feedback of service execution
• Contribute to the implementation of new processes and to continuous improvement initiatives in his area of expertise
• Contribute to Internal and External Audit and to SOX compliance
• Upon request, to be able to perform Customer Care team responsibilities
• Participates in process improvement and automation initiatives impacting broader teams
• Maintain up to date customer specific knowledge

Knowledge, skills and experience:

• high school degree (University education is desired)

• 1-2 years of experience in a Shared Services environment for a global company is required or being in Junior role for at least 1 year

• Advanced English and Spanish

• Exposure to ERPs; JDE is a plus
• Knowledge of order-to-cash process and financial principles preferred
• Proficiency in MS Office (especially Excel); ERP experience preferred
• Strong communication skills: clear and professional interaction with internal teams and customers

BIC World is an Equal Opportunity Employer. We strongly commit to hiring people with different backgrounds and experiences to help us build better products, make better decisions, and better serve our customers. We do not discriminate based upon race, religion, color, national origin, gender, sexual orientation, veteran status, disability status, or similar characteristics. All employment is decided based on qualifications, merit, and business need.

BIC World is not seeking assistance or accepting unsolicited resumes from search firms for this employment opportunity. Regardless of past practice, all resumes submitted by search firms to any team member at BIC via email, or directly to a BIC team member in any form without a valid written search agreement in place for that position will be deemed the sole property of BIC, and no fee will be paid in the event the candidate is hired by BIC as a result of the referral or through other means.