B2B Support Specialist with Spanish and English

We are looking for a B2B Support Specialist with Spanish to join our dynamic and multicultural team.
In this role, you will be a key point of contact for our business clients, providing high-quality support and ensuring their needs are met with professionalism and efficiency. We're looking for a proactive, detail-oriented individual with strong communication skills and a problem-solving mindset.

Who we are?

FIRST. Best in Sports is a dynamic and innovative global technology company that provides B2B SaaS solutions for online sports platforms. We are at the forefront of innovation, empowering gaming partners with revolutionary sportsbook solutions. Our cutting-edge sportsbook software, premium data feeds, and unwavering commitment to partner success are reinventing the gaming industry.

Responsibilities

• Handles various inquiries and issues from clients
• Receive, reproduce, and follow up on customers' issues and provide information via different
  online channels
• The work schedule includes 24/7 shifts, so you will be asked to accommodate this
  flexible timing
• Collaborate with cross-functional teams to deliver comprehensive solutions to clients
• Provide support to B2B customers worldwide
• Provide prompt resolution to customer inquiries
• Escalate customer complaints through the appropriate internal channels
• Follow up promptly to ensure customer satisfaction
• Maintain accurate and up-to-date records of client interactions and technical solutions

Requirements

• Strong communication skills, both written and verbal, in Spanish and English
• Relevant experience, preferably in a B2B Support role would be considered an advantage
• Able to follow outlined processes
• Able to navigate in browser developer tools and interpret basic HTTP status codes
• Basic knowledge of computer systems, operating systems, and software applications
• Familiarity with cloud-based technologies and SaaS platforms will be considered as an
  advantage, but not mandatory
• Willingness to work in a fast-paced environment and adapt to changing priorities
• Strong time management skills, capable of prioritizing tasks effectively to meet service level
  agreements (SLAs) and exceed customer expectations

What do we offer

• An open-minded environment that values you
• An international multicultural team
• Career development
• An amazing office environment
• Food vouchers (95 EUR)
• Additional health insurance
• Sports card
• 21 days paid leave
• Flexible working hours
• Manicure, massage, breakfast, and snacks in the office
• Wedding and new baby bonus
• Team building activities

If you are interested in joining our diverse and dynamic team, we are looking forward to your
application. Only short-listed candidates will be contacted.

Confidentiality of all applications is assured!

By submitting your application, you explicitly consent, in accordance with Regulation (EU) 2016/679 (General Data Protection Regulation), to the processing of the personal data contained in your CV, resume, and/or motivational letter strictly for the purposes of the recruitment and selection process conducted by the Company. By applying to this job offer, you also freely and expressly consent to the Company storing your personal data and considering your application for future employment opportunities, in accordance with the Company's data retention policy and applicable legal requirements. You may withdraw your consent to the processing and/or storage of your personal data at any time, without affecting the lawfulness of processing based on consent before its withdrawal, by contacting sending an email request to the following address: dpo@first.bet

Why we need to process your personal data for another term:

• to be able to contact you when we have a suitable position that matches your profile.
• to be able to send you job offers which might be interesting for you.
• to contact you directly, without needing you to go again through the whole selection procedure.

What will we continue to store for you?

• Your name, email, telephone number, social media profile link/s, picture from your CV.
• Your professional experience.
• Your skills, language proficiency, special info from your CV, sent by you.