Bilingual Customer Experience Associate - Spanish Native

Job Description
Infinit-O is the trusted, customer-centric, and sustainable leader in Business Process Optimization. We empower finance and healthcare organizations to thrive in a digital-first world by combining specialized industry expertise and innovative technology for 20 years.
We navigate complex industry landscapes to drive transformative outcomes, helping businesses streamline operations, enhance customer experience, and achieve sustainable growth backed by a world-class Net Promoter Score of 75. Our approach combines operational efficiency with a human-centered ethos, ensuring sustainable value creation for our clients and team members.

As a Certified B Corporation, Infinit-O is committed to the highest standards of social and environmental performance, accountability, and transparency. We embed these values into every aspect of our operations-aligning business success with a positive impact on our clients, people, and communities.
Our commitment to Diversity, Equity, and Inclusion (DEI) is integral to our mission. We believe that building inclusive, equitable teams is not only the right thing to do-it is also essential for driving innovation and better business outcomes. We actively promote equal opportunity through inclusive hiring practices, continuous learning programs, and regular equity assessments to ensure a fair and empowering workplace for all.

Key Responsibilities:
• Respond promptly and professionally to customer inquiries and concerns via chat, following established guidelines and procedures.
• Assist customers by addressing various issues and questions, delivering accurate and helpful responses to enrich their chat interactions.
• Collect pertinent information, conduct thorough research into inquiries, and offer timely resolutions to customer issues.
• Document chat interactions thoroughly and accurately for future reference and analysis.
• Familiarize yourself with products, services, and policies to provide comprehensive assistance to customers.
• Enhance product knowledge and communication skills continuously to improve customer satisfaction and the overall chat experience.
• Handle escalated chat interactions with composure and effectiveness, striving to exceed customer expectations in issue resolution.
• Collaborate with team members to optimize chat processes and achieve team objectives.

Requirements

Job Requirements and Credentials:
• Graduate of a 4 year course
• Fresh Grad to 1 year Experience
• Excellent Communication Skills (Oral and Written)
• English B2 CEFR
• Spanish C1 CEFR
• Keen attention to details
• Problem Solving Skills
• Knowledge in Microsoft Office