Bilingual Intake Specialist (Spanish/English) (1766087529) El Salvador

Job Title: Intake Specialist
Job Type: Long-term, full-time contractor
Workplace: Remote
Schedule: Coverage across weekdays and some weekends based on intake demand
Compensation: 600 - 900 USD/month

Join our dynamic law practice as a bilingual Intake Specialist, serving as the crucial first point of contact for potential personal injury clients. You'll conduct detailed intake interviews, assess claims, and gather essential case information while delivering exceptional client experiences. This associate-level position requires strong communication skills in both English and Spanish, empathy, and attention to detail. Working in a fast-paced legal environment, you'll collaborate with attorneys and administrative teams to ensure smooth case transitions. The role offers the opportunity to make a meaningful impact by helping clients navigate their personal injury claims with compassion and professionalism.

HireHawk connects top legal talent with leading law practices specializing in personal injury and client advocacy.

We seek a professional, courteous, and confident communicator with an empathetic and client-focused demeanor. The ideal candidate is detail-oriented with strong listening skills, self-motivated and dependable, while remaining calm under pressure and able to handle sensitive situations. You should be team-oriented with a proactive mindset, ready to deliver exceptional service in a dynamic legal environment.
• Conduct comprehensive intake interviews to assess personal injury claims including auto accidents, slip and falls, and workplace injuries
• Gather and accurately document client information, accident details, injuries, and insurance data in the firm's case management system
• Determine case eligibility based on firm guidelines and California personal injury criteria to ensure qualified leads
• Provide compassionate, professional, and timely communication to clients while maintaining confidentiality and legal compliance
• Collaborate with legal and administrative teams to ensure seamless case handoff and client experience

Requirements

• Minimum of 2 years of professional experience as an Intake Specialist within a personal injury law firm.
• Fluent verbal and written communication skills in both English and Spanish.
• Working knowledge of personal injury legal terminology and standard intake procedures.
• Proficiency with CRM or legal case management software; Filevine experience strongly preferred.
• Strong organizational skills with high attention to detail in documentation and client information management.
• Ability to manage multiple client inquiries simultaneously in a high-volume, fast-paced environment.
• Reliable high-speed internet and availability to work consistently during Pacific Standard Time (PST) business hours.
• High school diploma or equivalent required.
• Strong commitment to confidentiality and adherence to legal and ethical professional standards.
• Demonstrated empathy and professionalism when supporting potential personal injury clients during initial intake conversations.

Benefits

• Access to a $200k+ perk marketplace with instant discounts on 150+ services
  • Access up to 50% of approved earnings before payday (no credit checks or fees)
  • On-time, in-currency pay