Bilingual (Spanish & English) Dispatcher / Logistics Coordinator

Job Description
Role Overview:

Adlinc Business Services Limited, an outsourcing company aiming to offer top-tier 24/7/365 dispatch and delivery support to North America, is seeking an enthusiastic and detail-oriented Dispatcher / Logistics Coordinator to join our team. This role will be instrumental in ensuring reliable, on-time pickup and delivery for customers by coordinating drivers, managing orders, and providing clear, solution-oriented communication throughout the delivery process.

Key Responsibilities:

• Handle all inbound customer queries in Spanish and English.
• Confirm all order information ensure accurate documentation.
• Assign drivers to orders and clearly communicate availability, ETAs, and service requirements
• Maintain ongoing communication with drivers.
• Proactively notify customers of any issues or changes with orders.
• Monitor and update the dispatch board with order status.
• Support drivers in resolving issues.
• Maintain clear and detailed notes.
• Track driver locations to ensure accurate dispatch coverage and smooth shift transitions.
• Monitor local traffic conditions to anticipate delays and adjust dispatch plans as needed.
• Provide thorough shift handoff notes.
• Communicate calmly, professionally, and solution-oriented with customers.

Requirements

Qualifications & Skills:

• High school diploma; Associate's or Bachelor's degree is a plus.
• B2 level of Spanish (certification preferred).
• Previous experience in dispatch, customer service, preferably in the logistics, courier, or BPO sectors.
• Familiarity with North American business etiquette and cultural nuances.
• Proficient in using computers, CRM software, dispatching software and tools.
• Ability to multitask, prioritise, manage time efficiently, handle high-pressure situations, and make quick decisions.
• Ability to work in a fast-paced environment.
• A proactive problem solver with a keen attention to detail.
• Exceptional communication skills, both verbal and written, in English.

Benefits

• Group Health and Life
• Two Weeks Paid Vacation
• After Hours Transportation

By signing this application, the applicant consents to Adlinc collecting, processing, using and retaining his/her personal information for purposes relating to the application process and if hired, the employment relationship. Any and all personal information collected is held in the strictest confidence and in accordance with all applicable Privacy Laws.