Cash Application Associate with Spanish

General Information

Position
Cash Application Associate with Spanish

Work arrangement
Full-time

City
Bucharest

Country
Romania

Department
Business Delivery Solutions - Tax & Legal

Team
Finance Operate

Area of interest
Finance

Way of work
Hybrid

Description & Requirements

Who we are looking for

• 2-4 years of experience in Finance Customer Service, with preference for experience in Cash Application, Accounts Receivable, or related finance operations.
• In-depth understanding of cash application processes and their impact on AR sub-ledger integrity, unapplied cash, customer aging, write-offs/refunds, and period-end close.
• Advanced analytical and root cause analysis skills, with the ability to investigate complex payment discrepancies and drive resolution to closure.
• Strong proficiency with ERP and cash application tools (e.g., SAP, Oracle, NetSuite) and advanced Microsoft Excel skills.
• Ability to work independently, manage escalations, and recommend actions consistent with policy and approval guidelines.
• Advanced written and verbal communication skills, with the ability to influence internal stakeholders and customers to ensure timely issue resolution.
• Proficiency in English (B2) and Spanish (B2) required to effectively support a global customer base.

Your future role

We are seeking a Cash Application Associate to independently manage moderately complex cash application activities, serving as a subject matter expert (SME) for payment application processes, tools, and exception resolution. This role focuses on improving cash accuracy, reducing unapplied cash, and strengthening the integrity of the accounts receivable (AR) ledger through advanced analysis, root cause identification, and cross-functional partnership. The ideal candidate can mentor junior team members, handle escalations, and drive improvements that reduce rework and accelerate downstream collections.

Key Responsibilities:

• Complex Payment Application Ownership: Independently apply and validate payments (ACH, wire, check, card), including complex scenarios such as multi-invoice remittances, deductions, and split payments.
• Advanced Exception Handling: Resolve unapplied cash, misapplied payments, short/overpayments, duplicate postings, and customer account discrepancies.
• Remittance Retrieval & Interpretation: Lead remittances across banks, lockbox files, customer portals, and email; standardize capture for more efficient posting.
• Escalation Management: Serve as an escalation point for analysts, ensuring timely resolution of high-impact exceptions.
• Cross-Functional Collaboration: Partner with Collections, Billing, and Disputes to resolve root causes (e.g., invoice errors, deduction drivers, customer master data) and prevent repeated exceptions.
• Reconciliations & Close Support: Perform/oversee daily and month-end cash reconciliations, support aging/unapplied reporting, and ensure accurate cash/AR reporting inputs for close.
• Trend Analysis & Reporting: Track key metrics, identify trends, and provide insights to leadership.
• Process Improvement & Controls: Identify opportunities for process improvements, automation, and stronger controls.
• Mentorship: Coach analysts on payment research techniques, documentation standards, customer communications, and prioritization.

What we offer

• Stable job in multinational company based on employment contract;
• Working in flexible hybrid model -3 office days and 2 remote days per week;
• Great opportunity for professional development (individual training plan, soft skills and technical trainings)
• Structured onboarding process and Buddy program for new joiners;
• Open and friendly organizational culture based on the pillars of well-being and diversity & inclusion.

Selection process

Apply and create your future with us!

If your resume is of interest to us, the recruitment will consist of several stages:

1. Submit your resume in English.
2. Online Test
3. Short online interview / short phone interview with Recruiter.
4. Interview/s with member/s of the team.

You will receive feedback regardless of process result.

About Deloitte

The Deloitte Central Europe regional delivery capabilities tap into a talent pool of nearly 2500 regional tax advisory specialists and lawyers and over 500 tax, finance, accounting and legal compliance and technology development delivery experts, professionally fluent in over 20 languages, offering a multitude of business solutions services driving value for our firm and our clients.

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