Cash Collection Lead Specialist - Spanish Market

Position Snapshot

Location: Lisbon/Braga (Portugal)
Company: Nestlé Business Services (NBS)
Full-time/Hybrid Work - 2 days per week at the office (aligned with our current Policy)
Fluent in Spanish and English

About us

Nestlé Business Services (NBS) is at the heart of the Nestlé Group. We provide Supply Chain, Financial, HR, Digital & Social Media, CRM and Consumer Engagement services to enable Nestlé to engage with millions of consumers worldwide. We are a multicultural and diverse team of professionals. We are passionate about digital innovation and driving continuous improvement processes with colleagues across the world.

We are looking for talents who are eager to learn, team player, digitally-savvy, with an entrepreneurial mindset, and who can flourish in a fast-paced, dynamic environment. If this describes you and you are looking to join a business where you can really add value, it is time to consider joining NBS!

At Nestlé Business Services (NBS), diversity and inclusion are core values. If you have any special needs, count on us to adapt your position.

Position Summary

We provide different services to enable the company to engage with millions of consumers worldwide. We are a multicultural and diverse team of professionals. We are passionate about driving continuous improvement of processes with colleagues across the world. We care about delivering high quality services to support business agility and digital innovation.

We are currently looking for a Collection Team Lead Specialist. Reporting to Collection, Credit, Billing and Payment Application Supervisor this professional will be leading a team in Collection for the Spanish Market.

A day in the life of...

• Manage customer/account queries to ensure sales ledger balances are clean on customer account
• Successful management of due and overdue balances on customer account, ensuring Collections team maximizes On Time Payment for all Customers
• Responsible to notify Markets of uncollectable debt risks & mitigate where possible
• Supervise intensive collection activities based on Market Collection Strategy
• Supervise incoming collection concerns from the customer and internal stakeholders
• Lead implementation and execution of team's daily activities and functions in team
• Ensure Global and E2E compliance for activities performed in team
• Work on implementation of O2C plans and objectives, in line with the strategy
• Monitor, perform and execute the performance service level agreements (SLA's) and indicators of services (KPI's)
• Drive action plans to correct deviations in services and ensure process improvement
• Perform Continuous Improvements programs and standardization of processes across all markets in scope
• Leads the team in establishing and accomplishing objectives as aligned with the stream priorities
• Evaluates team performance and conducts regular appraisals

What will make you successful

• Ability to develop and lead a team, previous experience in the role necessary
• Successful experience in delivering services through Shared Service partners
• Knowledge in Financial area
• Good stakeholder management skills
• Knowledge in SAP solution
• Solid knowledge of MS office, particularly Excel and reporting tools (e.g. Power Bi)
• Strong leadership skills
• Strong level of Spanish and English
• Demonstrated competency in project participation and execution
• Good communication skills, both written and verbal, to effectively address and influence internal and external customers
• Good planning, and organizational skills
• Adaptability to change and cope in fast-paced environment
• Analytical capability
• Continuous improvement mindset

What we offer

Here at NBS we care about our Talents and we continuously work to have our teams engaged and our people achieving their best professional performance, without forgetting personal development and work-life balance. Joining NBS will bring you:

• Development of expertise in Nestlé's Shared Services Business
• Immersion in a culturally diverse team
• Local and International Exposure
• Flexible working environment
• Engagement and wellbeing activities
• Competitive salary and annual bonus according to your performance
• Meal Allowance Card
• Flex Benefits - At NBS you can chose what benefits are more suitable for you
• Make part of the Nestlé Club and get discount in several partners
• Free coffee (and good coffee) at the office.
• Company equipment according to professional needs
• E-learning courses and training program to get you where you aim to be
• Career progression and possibilities for International Career

Position Snapshot

Location: Lisbon/Braga (Portugal)
Company: Nestlé Business Services (NBS)
Full-time/Hybrid Work - 2 days per week at the office (aligned with our current Policy)
Fluent in Spanish and English

About us

Nestlé Business Services (NBS) is at the heart of the Nestlé Group. We provide Supply Chain, Financial, HR, Digital & Social Media, CRM and Consumer Engagement services to enable Nestlé to engage with millions of consumers worldwide. We are a multicultural and diverse team of professionals. We are passionate about digital innovation and driving continuous improvement processes with colleagues across the world.

We are looking for talents who are eager to learn, team player, digitally-savvy, with an entrepreneurial mindset, and who can flourish in a fast-paced, dynamic environment. If this describes you and you are looking to join a business where you can really add value, it is time to consider joining NBS!

At Nestlé Business Services (NBS), diversity and inclusion are core values. If you have any special needs, count on us to adapt your position.

Position Summary

We provide different services to enable the company to engage with millions of consumers worldwide. We are a multicultural and diverse team of professionals. We are passionate about driving continuous improvement of processes with colleagues across the world. We care about delivering high quality services to support business agility and digital innovation.

We are currently looking for a Collection Team Lead Specialist. Reporting to Collection, Credit, Billing and Payment Application Supervisor this professional will be leading a team in Collection for the Spanish Market.

A day in the life of...

• Manage customer/account queries to ensure sales ledger balances are clean on customer account
• Successful management of due and overdue balances on customer account, ensuring Collections team maximizes On Time Payment for all Customers
• Responsible to notify Markets of uncollectable debt risks & mitigate where possible
• Supervise intensive collection activities based on Market Collection Strategy
• Supervise incoming collection concerns from the customer and internal stakeholders
• Lead implementation and execution of team's daily activities and functions in team
• Ensure Global and E2E compliance for activities performed in team
• Work on implementation of O2C plans and objectives, in line with the strategy
• Monitor, perform and execute the performance service level agreements (SLA's) and indicators of services (KPI's)
• Drive action plans to correct deviations in services and ensure process improvement
• Perform Continuous Improvements programs and standardization of processes across all markets in scope
• Leads the team in establishing and accomplishing objectives as aligned with the stream priorities
• Evaluates team performance and conducts regular appraisals

What will make you successful

• Ability to develop and lead a team, previous experience in the role necessary
• Successful experience in delivering services through Shared Service partners
• Knowledge in Financial area
• Good stakeholder management skills
• Knowledge in SAP solution
• Solid knowledge of MS office, particularly Excel and reporting tools (e.g. Power Bi)
• Strong leadership skills
• Strong level of Spanish and English
• Demonstrated competency in project participation and execution
• Good communication skills, both written and verbal, to effectively address and influence internal and external customers
• Good planning, and organizational skills
• Adaptability to change and cope in fast-paced environment
• Analytical capability
• Continuous improvement mindset

What we offer

Here at NBS we care about our Talents and we continuously work to have our teams engaged and our people achieving their best professional performance, without forgetting personal development and work-life balance. Joining NBS will bring you:

• Development of expertise in Nestlé's Shared Services Business
• Immersion in a culturally diverse team
• Local and International Exposure
• Flexible working environment
• Engagement and wellbeing activities
• Competitive salary and annual bonus according to your performance
• Meal Allowance Card
• Flex Benefits - At NBS you can chose what benefits are more suitable for you
• Make part of the Nestlé Club and get discount in several partners
• Free coffee (and good coffee) at the office.
• Company equipment according to professional needs
• E-learning courses and training program to get you where you aim to be
• Career progression and possibilities for International Career