Collections Analyst - English and Spanish OR French

Job Description

Please note that, for this role, you will have a hybrid work schedule, with one day a week spent at our Bucharest office.

Qualifications & Skills:

• Bachelor's degree in Finance, Accounting, Business Administration, or a related field.
• Experience in collections, credit analysis, or a similar role.
• Fluency in English and Spanish/French is mandatory.
• Familiarity with ERP systems.
• Analytical and problem-solving skills, with the ability to interpret financial data and make informed decisions.
• Excellent verbal and written communication skills, with the ability to interact effectively with customers and internal teams.
• Negotiation skills, with the ability to handle difficult conversations and resolve conflicts.
• High level of accuracy and attention to detail in all aspects of work.
• Ability to work collaboratively with team members and other departments.
• Flexibility to adapt to changing business needs and priorities.
• Equivalent experience minimum 6-12 months.
• Undergraduate degree, preferably from a business school.

What We Will Offer:

• A competitive salary with exciting benefits.
• Learning and development opportunities to advance your career.
• An Employee Assistance Program to support your mental health.
• Employee resource groups that champion our diverse communities.
• Core benefits such as life insurance, and access to retirement planning.
• An inclusive culture that celebrates what makes you unique.

Responsibilities

What You Will Do:

As a Collections Analyst, you'll dive deep into customer accounts, leveraging your keen eye for detail and exceptional problem-solving skills to identify trends, assess credit risks, and implement effective collection strategies.

• Conduct thorough analysis of customer accounts to determine collection strategies and prioritize collections efforts.
• Engage with customers via various channels, including phone and email, skillfully negotiating payment terms and resolving outstanding issues.
• Resolve disputes related to customer payment on delinquent account.
• Identify root causes of problems and assign the issue towards the responsible department in order to resolve and follow up internally to ensure timely resolution and to increase customer satisfaction.
• Showcase your innovative mindset by identifying opportunities for process enhancements and streamlining collections workflows.
• Daily interacting with customers by all means (phone, mails etc) to achieve the collection targets. Applies the specific collections process to ensure the individual and team targets are achieved following the department requirements.
• Analyses, investigates and reconciles customers' transactions to ensure accurate balance account.
• Represents the main contact person for the customers (internal & external) for invoices/payment related situations; understands and clarifies the challenges raised by customers and uses all the available resources to solve them timely. Answers all customers' requests in a professional manner.
• Collaborates professionally with other departments to ensure target achievements and to solve customers' challenges. Responsible to follow up to completion.
• Responsible for the decisions made in collections process in order to build and maintain a strong partnership with customers in order to secure the company's objectives.
• Is aware of, understands and applies the internal policies and procedures, contributes to the process improvement through creative approaches and challenging the existing practices to increase department's results and efficiency.
• Team player sharing experience and constructive opinions whenever it is necessary to integrate efforts and optimize work results.
• Registers in the system all relevant information gathered while interacting with customers to ensure their track record for a better quality of future actions. Each customer interaction must be registered in the system with detailed information providing a real and clear understanding of the account status and the agreements between the company and the customer.
• Engaged to offer high quality standards while interacting with both internal and external customers, to apply and respect the internal policies and procedures.
• Follows the Sarbanes-Oxley rules and is completely responsible to fully support the internal and external audit.
• According to the organization's scope and role, fulfils any other task assigned by his/her direct manager related to the job.

Ready to Shape the Future of Collections?

If you're enthusiastic about taking on a challenging role and driving success in a dynamic environment, apply now and join us at Oracle!

#LI-DNI

Qualifications

Career Level - IC2

About Us

As a world leader in cloud solutions, Oracle uses tomorrow's technology to tackle today's challenges. We've partnered with industry-leaders in almost every sector-and continue to thrive after 40+ years of change by operating with integrity.

We know that true innovation starts when everyone is empowered to contribute. That's why we're committed to growing an inclusive workforce that promotes opportunities for all.

Oracle careers open the door to global opportunities where work-life balance flourishes. We offer competitive benefits based on parity and consistency and support our people with flexible medical, life insurance, and retirement options. We also encourage employees to give back to their communities through our volunteer programs.

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Oracle is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans' status, or any other characteristic protected by law. Oracle will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law.