Customer Care Manager - Spanish Speaking

Girteka Group is the largest European asset-based transportation company. And that's only part of the story. What makes us special is our mission - ensuring that products that are essential for people's lives are delivered to them on time and in perfect condition. This would be impossible without our 15 000 talented team members, whom we are aiming to equip with the opportunities to make an actual impact on the future of logistics.

Together, we highlight the essential role of drivers, road safety, and environmental impact, promoting our collective responsibilities. Through our innovative digital solutions, we ensure sustainable and profitable growth, as industry leaders.

Join us, take the lead, and help us drive towards a safer, more sustainable future.

Main Purpose of the Job

Receives and processes customer orders, inquiries and/or complaints covering items or products ordered. Maintains an ongoing relationship with selected customers and sales staff. Uses knowledge of products, product availability, sales territories, and individual customers to provide a key communications link to the customer. Typically requires analysis, judgment, and sensitivity to customer needs and demonstration of high-level product and process knowledge.

What can you expect your day to look like?

• Cooperation with existing customers by phone, e-mail, and chat.
• Maintaining relations with existing customers and providing them with a high-quality and professional service.
• Providing accurate and timely information to customers regarding shipment tracking, delivery times, and other logistics-related questions.
• Operational cooperation with colleagues, solving various situations arising during cargo transportation.
• Maintaining customer records and ensuring that all information is up-to-date and accurate.
• Assisting with administrative tasks related to logistics operations, such as data entry and document management.
• Working with the company's internal and customer systems.

What do we expect from you?

• Experience in customer service.
• Good knowledge of English and Spanish languages (written and spoken)
• Quick orientation and good time planning and management skills.
• Attention to detail, diligence, responsibility.
• Smooth communication, ability to work effectively in a team.
• Ability to successfully manage large amounts of information at once.
• Good computer literacy (working skills in the MS office package).
• Higher education.

Why should you consider us as your next career step?

• Career opportunities: Many of our managers have started in entry-level positions at Girteka Group, and as many as 30% of our colleagues move up the career ladder every year.
• Learning and development: We continuously invest in a wide variety of internal and external courses, seminars, mentoring, leadership programs, and offer language courses.
• Health and well-being: We care about how our colleagues feel and we offer them comprehensive health insurance. We also foster a community of gym-goers and athletes. On-site meals are 50% compensated, and you'll find free fruit and snacks in our kitchenettes and lounges.
• Collaborative culture: We believe that the power of teamwork and social connection enables us to achieve exceptional results. Working in international teams, we strive toward the company's goals together, sharing experiences and celebrating our joint successes.
• Rewards and recognition: Rewards on work anniversary occasions and values-based behavior, days off during your birthday, and holiday gifts are included. Team-building events, various initiatives, and like-minded clubs. Access to exclusive discounts from our partners.
• Base monthly salary: from €1930 to €2420 (before tax). The specific salary offered will depend on the candidate's experience, competencies displayed and suitability to the requirements of the position.

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