Customer Care Manager - Spanish support (m/f/d)

Do you want to make an impact in an agile, fast-paced team within the FitTech industry? How about a culture that truly values your opinions and ideas? If you want to develop meaningful solutions and work with a like-minded team to create the best results for our customers, you've come to the right place. Join us and be part of the digital transformation of the fitness industry.

We offer a salary range of PLN 8,300 to PLN 9,000 gross per month. The final compensation will be based on contract type, experience, skills, and overall fit for the role.

Your position in our team

• Support and advise our customers on complex inquiries and challenges regarding our software product via phone, chat, video call, and email
• Liaise with our Sales, Accounting, Development, and Product teams, as well as our customers, to ensure seamless communication and effective problem-solving
• Independently handle 1st and 2nd level support tickets from start to finish

Your profile

• At least 3 years of experience in customer support or account management, ideally within the fitness industry
• Fluency in Spanish (C1) and English (C1) (both written and spoken)
• Strong IT affinity and a genuine interest in digital processes and software solutions
• You are a natural problem-solver who enjoys adapting to new situations and interacting with customers and internal stakeholders daily
• A service-oriented mindset and the ability to stay calm and focused during busy or high-pressure periods
• Previous experience in the IT or SaaS industry is a distinct advantage

Your benefits with us

• Benefits package - private medical care and a sports card to support your health and well-being
• Flexible working hours - manage your schedule and enjoy a real work-life balance
• Flexible work model - work fully remotely or combine it with on-site collaboration at our modern office in Warsaw
• Flexible employment options - choose the type of contract that best suits your needs
• Access to Udemy Business - grow your skills with thousands of high-quality online courses
• Unique experience in the Fitness and SaaS industry - join a market-leading company in a dynamic, fast-growing field
• International team - collaborate with talented colleagues from around the world in a diverse and inclusive environment
• Unforgettable company events - take part in engaging team-building activities and memorable celebrations
• No dress code - express your personal style and feel comfortable at work