Customer Success Consultant, Spanish Speaker - Bucharest based

Company Description

AUTO1 Group - Europe's leading digital automotive platform. As a dynamic tech company, we revolutionize the highly fragmented used car market with the mission to build the best way to buy and sell cars.

With our well-known brands Autohero, compramostucoche.es and AUTO1.com we have exactly the right solution for private customers as well as our 60.000+ B2B partners - operating in more than 30 European countries.

We move fast and love a good challenge. 6,000 employees with more than 90 nationalities: with our strong team, flat hierarchies, and fast decisions we've grown to become Europe's clear market leader and don't plan on stopping anytime soon.

Join us, in building the best way to buy and sell cars.

Our customer service is not only the first point of contact for our customers but also the flagship of our company. By providing superior and unique services, we ensure that our customer's expectations are consistently exceeded and customer satisfaction is always outstanding.

Be part of our colorful and motivated customer service team and contribute to the professional phone support of our private customers by coordinating appointments for our 60 branches in Spain. With your support, you will help to continuously improve our service quality.

What We Offer:

• Flexible Work Environment: Enjoy a hybrid model with alternating weeks in the office and at home.
• Prime Location: Our office is conveniently located near Pipera metro station.
• Dynamic Team Culture: Experience a supportive atmosphere with regular team events.
• Comprehensive Benefits: Private health insurance through Medicover.
• Inclusive Workplace: Thrive in a diverse and respectful environment.
• Growth Opportunities: Focus on personal and professional development.

Your Role:

• Turn no into yes: When a customer declines our offer, you'll step in - calling them to understand their hesitation, address objections, and win them back;
• Own the customer journey: Guide the customer through the process and successfully schedule a final evaluation at one of our 60 branches in Spain;
• Drive Sales by converting interest into action;
• Maintain trust and make the difference that turns leads into loyal customers. As the first point of contact you will ensure that our client's needs are consistently exceeded.

Your Skills:

• Language Proficiency: Fluent written and spoken Spanish; Intermediate English skills.
• Communication Excellence: Friendly, professional, and customer-focused.
• Adaptability: Thrive in repetitive environments with a methodical approach.
• Experience: Background in Telesales, Customer Service with product placement or Collections, outbound calls
• Will be considered a plus: a genuine interest in the automotive industry.

Join AUTO1 Group and be part of a forward-thinking team shaping the future of car sales. Apply today to make an impact!

At AUTO1 Group we live an open culture, believe in direct communication, and value diversity. We welcome every applicant; regardless of gender, ethnic origin, religion, age, sexual identity, disability, or any other non-merit factor.

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