EDM Analyst - Spanish Speaker (m/f)

Be part of the ALEBS Evolution: Accelerate Innovation, Empower People

Since 2019, ALEBS (Air Liquide Europe Business Services) has evolved from a startup project into a global

powerhouse. Over the past years, we have become the beating heart of Air Liquide's operational success, driving

efficiency and excellence across the globe.

Why Join Us ? We don't just offer a job; we offer a seat at the forefront of the future.

Our mission is clear:

• Operational Excellence: We are pioneering the next era of business services by re-engineering and

automating processes with RPA and Generative AI.

• Our DNA of Care: We believe that high performance thrives in a culture of wellbeing. We prioritize your

physical and mental health.

• Future-Leader Engine: With our "Grow with GBS" initiative, we don't just hire talent-we groom the

future leaders of the Air Liquide Group.

Who We Are: We are a vibrant community of 439+ experts representing 33 nationalities. From Europe to Africa,

the Middle East, and India, our diversity is our greatest asset. When you join ALEBS, you aren't just joining a service

center; you are joining a global movement where innovation meets humanity.

Ready to accelerate your career in an environment where your impact is felt worldwide? Join ALEBS and

grow with us.

How will you CONTRIBUTE and GROW?

Performs transactional and administrative tasks related to employee personal and job data changes, Delivers physical record and document management services, Ensures employee and organization data integrity and compliance.

• Resolve enquiries leveraging on knowledge base documents (e.g. FAQs, job aids, policy documents, etc) within the agreed service levels as defined in the Service Level Agreement (SLA)
• Provides regular status updates to employees and partners, maintaining contact until request is resolved
• Actively follow up on outstanding items and obtain feedback on resolution from the employees and partners
• Help and educate HR Shared Service Centre users to navigate through self-help materials & functionality where assistance is required
• Assume ownership of cases and update the resolution accurately and on a timely basis in the case management system
• Properly escalate complex enquiries to the next level of support or relevant subject matter experts
• Helps to identify gaps in current knowledge base documentation and highlight improvements required to enhance the knowledge base

#LI-AS1

Are you a MATCH?

• Degree in HR/ Social Sciences/ Administration or similar
• Strong organizational and time-management skills
• Excellent interpersonal skills - verbal and written communication skills with the ability to interact professionally with a diverse group of people
• Excellent verbal and written communication skills with the ability to interact professionally with a diverse group of people including managers, executives, business partners and subject matter experts from various countries, cultures and business levels
• Ability to ask the relevant questions to understand and clarify issues, attempt resolution and escalate problems if unable to resolve
• Ownership and capability of working independently, taking initiative, and following up on assigned projects
• Ability to act in a confidential and sensitive manner and high sense of commitment and responsibility
• IT savvy and resourceful on leveraging various tools (knowledge management, document management, HR systems) to obtain required information to resolve queries and issues
• Mandatory English and Spanish (written and spoken). Extra languages are valued (e.g. Arabic; French; Italian; German; Swedish)
• Experience as an HR administrative assistant (recommended and in shared services environment will be considered a plus)

Nice to have:

• Availability to travel when possible and if necessary
• ServiceNow and Workday experience

Our Differences make our Performance

At Air Liquide, we are committed to build a diverse and inclusive workplace that embraces the diversity of our employees, our customers, patients, community stakeholders and cultures across the world.

We welcome and consider applications from all qualified applicants, regardless of their background. We strongly believe a diverse organization opens up opportunities for people to express their talent, both individually and collectively and it helps foster our ability to innovate by living our fundamentals, acting for our success and creating an engaging environment in a changing world.