Engineer, Technical Support (with Spanish and English)

Rockwell Automation is a global technology leader focused on helping the world's manufacturers be more productive, sustainable, and agile. With more than 28,000 employees who make the world better every day, we know we have something special. Behind our customers - amazing companies that help feed the world, provide life-saving medicine on a global scale, and focus on clean water and green mobility - our people are energized problem solvers that take pride in how the work we do changes the world for the better.

We welcome all makers, forward thinkers, and problem solvers who are looking for a place to do their best work. And if that's you we would love to have you join us!

Job Description

As a Technical Support Engineer you will provide customer support by troubleshooting and solving product customer issues by the phone, chat, and email in English and Spanish.

You will work as the company liaison to the customer for topics focused on PLCs, Switches, Industrial Communications, and Software like SCADA and MES. Additionally, you will evaluate and approve the operational quality of system equipment by asking related questions.

You will have a hybrid working model with flexible location either in Spain (Madrid or Barcelona ideally) or Poland (Katowice). You will be reporting to the Manager located in Madrid, Spain.

Your Responsibilities:

• Resolve customer issues focused on PLCs, Switches, Industrial Communications, and Software like SCADA and MES via phone, chat, or email.
• Communicate effectively with customers and management.
• Maintain adherence to company policies.

The Essentials - You Will Have:

• Technical degree in Electronic Engineering, Automation Engineering or similar.
• 2+ years experience in industrial automation with particular focus on SCADA, MES, PLCs and Networks.
• English and Spanish proficiency.
• Experience troubleshooting customer issues via phone, chat, or email.

The Preferred - You Might Also Have:

• Any additional language will be valued
• Ability to work independently
• Fault-finding skills

What We Offer:

Our benefits package includes ...

• Volunteer Paid Time off available after 6 months of employment for eligible employees
• Company volunteer and donation matching program - Your volunteer hours or personal cash donations to an eligible charity can be matched with a charitable donation.
• On-demand digital course library and in-person trainings for professional development.
• Comprehensive mindfulness programs with a premium membership to Calm
• Employee Assistance Program
• Personalized wellbeing programs through our OnTrack program

... and other local benefits!

At Rockwell Automation we are dedicated to building a diverse, inclusive and authentic workplace, so if you're excited about this role but your experience doesn't align perfectly with every qualification in the job description, we encourage you to apply anyway. You may be just the right person for this or other roles.

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Rockwell Automation's hybrid policy aligns that employees are expected to work at a Rockwell location at least Mondays, Tuesdays, and Thursdays unless they have a business obligation out of the office.