HR Service Centre Advisor - Spanish Speaking

TJX Europe

At TJX Europe, every day brings new opportunities for growth, exploration, and achievement. You'll be part of our vibrant team that embraces diversity, fosters collaboration, and prioritises your development. Whether you're working in our Distribution Centers, Corporate Offices, or Retail Stores-TK Maxx & Homesense, you'll find abundant opportunities to learn, thrive, and make an impact. Come join our TJX team-a Fortune 100 company and the world's leading off-price retailer.

Job Description:

NB - This role requires Spanish Language Skills (Verbal and Written)

Job Summary

This role is responsible to provide a support service to our Spanish Market, as well as interim support for our UK and Ireland market while we grow in Spain.

All of our Spanish processes are currently manual, so confidence and proficiency with the Microsoft Office Package would be beneficial.

The role is fast paced and high volume, using ServiceNow and Workday.

Key Responsibilities

Service Delivery

• Act as first point of contact for HR and deliver an advisory service
• Log and manage cases in the HR case management system
• Provide support and advice to all associates where needed
• Ability to spot patterns and identify where there is an opportunity for improvement
• Provide consistent and expert advice in line with HR policies and country legislation
• Work with and refer to the HRSC Seniors and Management team, HRBP's and ER for complex cases and support
• Understand and interpret multi-country HR policies and processes to deliver advice
• Manage and maintain accuracy in all your correspondence
• Ensure you remain up to date with HRSC processes and procedures
• Support with note taking as and when required

Other

• Maintain a high level of knowledge of policies and ensure you keep up to date on legislative changes
• Attend Training and upskill sessions delivered by the HRSC Manager and ER with support from the HRBP's on a regular basis
• Support other areas of the HRSC with calls and emails in peak periods
• Ensure the materials used to support the processes are up to date
• Support with User acceptance testing (UAT) of upgrades, new releases, integrations for our HR systems

Key Skills, Knowledge & Experience

• Fluent Spanish - Witten and Verbal
• Confident and credible as the face of HR to the business
• Experience of conflict management and resolution
• Customer focused
• Ability to challenge tactfully and to build capability to self-serve
• Able to work to tight deadlines
• Accuracy is critical in this role
• Attention to detail is essential
• Ability to work accurately under pressure while maintaining high customer service standards
• Excellent communication skills both written and oral
• Excellent IT skills with knowledge of Word and Excel
• Positive and confident approach
• Ability to spot patterns and identify where there is an opportunity for improvement
• HR Professional education or qualification is ideal
• Experience of working in a HR Service Centre would be an advantage

As proud as we are of our past success, it's our future that excites us most. We strive to provide opportunities for growth, recognition and a competitive salary and benefits package. Share our determination to think bolder and bigger, and be part of our future. We consider all applicants for employment without regard to age, disability, gender, gender reassignment, marriage and civil partnerships, pregnancy and maternity, race, religion or belief and/or sexual orientation.

Address:
73 Clarendon Road

Location:
EUR Home Office Watford GB