Installations Support Specialist with Spanish

About Us:

Planet is a leading technology company transforming payments by putting customer experience first. We offer integrated solutions that include payment processing, VAT refunds, dynamic currency conversion, and management services for merchants in the Retail and Hospitality sectors worldwide.

In recent years, we have experienced significant growth, expanding our services and global presence.

With strong private equity investors, Advent International and Eurazeo, we have the financial capital and expertise to grow our capabilities and reach through acquisitions.

Our mission is to create a world of connected commerce where payments are simple, secure, and seamless, enabling our partners to deliver exceptional experiences to their customers.

What you will do

• Fully enable and configure any Planet products and solutions
• Test and troubleshoot Planet products and solutions remotely and on-site
• Liaise with Merchants and other departments to enable solutions delivery on time and to the correct build specification
• Ensure solutions are configured to the correct standards
• Provide accurate, valid and complete information
• Liaise with other departments to review contracts to ensure correct configuration and billing models provided
• Provide internal or external technical advice about Planet solutions
• Follow up, analyze and report the status of the installed solutions
• Collaborate with internal stakeholders to ensure the best service and experience for the customers we serve
• Work with an openness to take on new tasks and challenges as they present themselves within the position
• Follow communication procedures, guidelines and policies
• Be confident and professional while dealing with merchants concerns and queries

Who you are

• You will have a strong understanding of the integrated payments world
• A high standard of written and spoken English and Spanish are essential.
• Well organized and able to work to tight deadlines
• You will be a strong team player
• Previous experience within the payments industry is an added asset
• Technically minded with a focus on customer experience
• Able to switch priorities to maintain service levels

Why Planet :

Planet is an equal opportunity employer where diversity is valued, and all employment is decided based on qualifications, merit, and business need.

Come and grow your career in the most exciting, fast paced technology market, with a business that delivers feel-good connected commerce. We would love to hear from you - Apply now

At Planet, we embrace a hybrid work model, with three days a week in the office.

Reasonable accommodations may be made in order to allow for an individual to perform the essential functions of this role successfully.