IT SERVICE DESK AGENT with English & Spanish + Portuguese

Division: BENTELER Business Services
Functional Area: IT
Career Level: Professional
Contract Type: Permanent/Full-time
Weekly Working Hours: 40,00
Required Languages: Spanish; English; Portuguese
Requisition ID: 45720

Benefits: Czech Republic : Attractive salary || Czech Republic : Cafeteria || Czech Republic : Coffee free in the workplace || Czech Republic : Development || Czech Republic : Electronic Meal tickets (200 Kč per worked day) || Czech Republic : Flexible Work Schedules || Czech Republic : Free fruits in frame selected days || Czech Republic : Free water || Czech Republic : Good transport connection || Czech Republic : Home office || Czech Republic : Loyalty reward for each year worked || Czech Republic : Mediation of MultiSport Card || Czech Republic : Notebook || Czech Republic : Parking spots || Czech Republic : Vacation (5 weeks) || Czech Republic : Work atmosphere

At BENTELER, we make it possible. From promoting individual talents to international career prospects, or from generous opportunities for designing your career to personal development opportunities-at BENTELER, we always have answers to your questions about the future, based entirely on your personal needs. Diverse options that makes sure you can be anything and everything. Or, as we like to put it: BENTELER makes it happen!

YOUR CHANCE

• receive user's IT requests and incidents coming by phone, e-mail or IT Self Service
• analyze, evaluate and solve the requests, if necessary forward them to 2nd level
• inform users about solving and fixing their requests and incidents
• record all contacts in IT Service Desk tool - Service Now
• handle the requests and incidents according to agreed processes and time frames
• cooperate with other teams and departments to solve all requests and incidents
• install and administrate available systems, SW and HW
• maintain and extend Knowledge database

YOUR PERSONALITY

• good spoken and written knowledge (B1-B2) of English and Spanish & Portuguese
• good user-level PC skills (MS Office)
• analytical thinking
• detail-orientation and ability to keep system
• very good communication skills and customer-oriented attitude

WHAT DO WE OFFER?

• 13. wage
• 5 weeks of holiday per year
• Sick days
• Home Office / surcharge for home office
• Electronic meal vouchers
• Monthly contribution to cafeteria
• Language courses, possibility of further education
• Bonus for loyalty

Your contact

Kristýna Čermáková

BENTELER Human Resources
Phone: +420 704 811 260

Your new employer

The BENTELER Group always has the answer. That's because in each of our divisions and at every one of our sites, you can benefit from the size and diversity of an international corporation with more than 20,000 employees at around 90 locations worldwide.

As with BENTELER Business Services GmbH. Here, we group our expertise in central areas such as IT, law, insurance, taxes and human resources. With our expert knowledge, we provide an optimal infrastructure and top services. With vision and perspective, we allow you to be, and become, everything you need to be. Or as we like to say: BENTELER makes it happen!

Benefits

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Your Contact

"I am happy to assist you and accompany you as you get started at BENTELER."

BENTELER Human Resources