Junior HR Service Agent Spanish

Processing of HR orders including final clarification of customer concern in HR processes; if required, general advice to customers on individual personnel measures, HR data maintenance and quality assurance, advice to customers on HR processes and regulations.
• Promptly and conclusively handling HR orders in standard processes, in accordance with the guidelines, with high accuracy and within defined timelines
• Documents and processes requests in HR management systems used (PEGA, SAP HR and other relevant tools)
• Clarifying customer inquiries in the assigned subject area with system support, communicating with customers via standardized and approved channels
• Ensures all assigned orders are completed in due time for upcoming payroll runs
• Supports data quality checks to ensure payroll stability
• Prepares and maintains standard contracts, and other HR-related documents in accordance with system requirements
• Provides clear, professional, and empathetic communication aligned with service standards
• Handles service quality complaints, tracks issues, and escalates according to defined escalation paths
• Identifies process deviations or difficulties and escalates them to senior specialists
• Follows existing work instructions and reports improvement suggestions to senior specialists.
• Cooperates closely with other HR teams and interfaces
• Reports IT incidents and supports incident documentation according to defined procedures.

• Assists other teams based on operational needs

• Bachelor's degree completed or in progress
• HR-related background is considered an advantage
• Familiarity with HR information systems (e.g. SAP HR, ticketing tools) is a plus
• Good working knowledge of MS Office applications
• English: fluent (spoken and written)
• Spanish: fluent (spoken and written)
• Strong customer service orientation and interpersonal skills
• Experience in customer interaction (phone, written, or face-to-face) is a plus
• Active listening skills and ability to communicate clearly and professionally
• High attention to detail and commitment to data accuracy
• Ability to work mostly independently within defined processes
• Team player with a proactive mindset and willingness to learn
• Demonstrates empathy and professionalism in all customer interactions