Order Management Rebates - Domain Trainee - Spanish - hybrid Iasi

Ready to shape the future of work?

At Genpact, we don't just adapt to change-we drive it. AI and digital innovation are redefining industries, and we're leading the charge. Genpact's AI Gigafactory, our industry-first accelerator, is an example of how we're scaling advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. From large-scale models to agentic AI, our breakthrough solutions tackle companies' most complex challenges.

If you thrive in a fast-moving, tech-driven environment, love solving real-world problems, and want to be part of a team that's shaping the future, this is your moment.

Genpact (NYSE: G) is an advanced technology services and solutions company that delivers lasting value for leading enterprises globally. Through our deep business knowledge, operational excellence, and cutting-edge solutions - we help companies across industries get ahead and stay ahead. Powered by curiosity, courage, and innovation, our teams implement data, technology, and AI to create tomorrow, today. Get to know us at genpact.com and on LinkedIn, X, YouTube, and Facebook.

We are inviting you to apply for the role of Order Management Rebates - Domain Trainee - Spanish - hybrid Iasi

Role Summary
Primary focus acting as subject matter expert in all customer service analyst functions, supporting local market activities as part of the Order to Cash market team. Partners with key stakeholders, understanding the changing needs of the business, identifying solutions to improve efficiencies. Position requires extensive remote interaction with in-market O2C representative or Country Controller & Key Account Manager.

Responsibilities
• Develop and manage a comprehensive rebate process, ensuring pricing accuracy and timely validation of claims.

• Collaborate across business functions to gain a thorough understanding of client products, customer profiles, pricing structures, and control environments.

• Provide market insights to support credit risk assessments and decision-making; authorize release of blocked sales orders within delegated approval limits.

• Ensure compliance with Standard Operating Procedures (SOPs) and internal controls, promoting awareness and adherence within the Order-to-Cash (O2C) team.

• Review and update SOPs, training materials, and reference documentation at least annually to maintain operational excellence.

• Resolve issues promptly through the C4C system, addressing customer inquiries, Pharma-related questions, and cross-departmental requests.

• Maintain strong relationships with key stakeholders, including customers, the broader O2C network, and third-party partners.

• Support implementation and integration of O2C initiatives, driving continuous improvement and process optimization within the team.

• Contribute to efficiency projects, collaborating with team members to identify opportunities, develop recommendations, and implement agreed solutions.

• Assist in defining team objectives and deliverables aligned with the O2C Service Catalogue, Service Level Agreements (SLAs), and operational SOPs.

• Participate in operational review meetings with Pharma, O2C Global Process Owners (GPO), and external partners as required.

• Facilitate new product launches and divestitures, ensuring timely communication to customers and ECC teams and accurate system updates.

• Provide data and support for internal and external audits, ensuring compliance and transparency.

• Collaborate with the accounting team to ensure accuracy and completeness of financial entries.

• Manage the commercial inquiries mailbox, responding to queries and taking appropriate actions in a timely manner.

Qualifications we seek in you!
Minimum Qualifications
• University degree required (preferably in Economics, Business, Supply Chain Management, or related fields)
• Advanced proficiency in Spanish (C1) and strong business communication skills in English (B2+/C1).
• Extensive experience with SAP (SD/MM modules) and advanced Excel (pivot tables, macros, data analysis).
• Experience in Order-to-Cash (OTC), Customer Service, Collections and Distribution, with demonstrated ownership of complex processes.

Preferred Qualifications
• Experience leading cross-functional projects or initiatives in a multinational or matrixed environment.
• Strong analytical and problem-solving skills, with the ability to interpret data and drive strategic decisions.
• Proven track record of process optimization, automation, or digital transformation in order management.
• Excellent stakeholder management and influencing skills across business units and geographies.

Why join Genpact?

• Be a transformation leader - Work at the cutting edge of AI, automation, and digital innovation
• Make an impact - Drive change for global enterprises and solve business challenges that matter
• Accelerate your career - Get hands-on experience, mentorship, and continuous learning opportunities
• Work with the best - Join 140,000+ bold thinkers and problem-solvers who push boundaries every day
• Thrive in a values-driven culture - Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress.

Come join the tech shapers and growth makers at Genpact and take your career in the only direction that matters: Up. Let's build tomorrow together.

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation.

Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.