Order to Cash representative - Spanish speaker

Responsibilities :

An Order to Cash (O2C) role involves overseeing the entire process from receiving customer orders to collecting payments. This critical role ensures a smooth flow of transactions and efficient revenue management. It is essential for maintaining a healthy cash flow and fostering positive customer relationships.

Does this appeal to you? Become part of our team!

YOUR ACTIVITIES:

O2C Representative Responsibilities

• Manage their own customer portfolio.
• Ensure proper service levels to customers and Lexmark teams
• Perform root-cause analysis and provide solutions within time limits; follow-up to ensure resolution.
• Create necessary reports from SAP/Power BI dashboards or Business Objects.

Order to Delivery (O2D) Responsibilities

• Monitor customer orders in SAP, including EDI order management.
• Support customer master data setup and change requests.
• Communicate daily with customers and internal teams regarding product availability, order blocks, shipments, and other requirements.
• Maximize customer satisfaction and secure O2D KPIs results.

Invoice to Cash (I2C) Responsibilities

• Manage cash collection activities to ensure timely payments.
• Monitor, follow up, and communicate daily with customers and internal teams on Invoice to Cash topics such as invoices, disputes, payments, direct debit activities, and factoring.
• Analyze AR Delinquency reports, identify root causes for outstanding items, and take actions to achieve I2C KPIs.

YOUR QUALIFICATIONS:

Education & Experience

• University or college degree
• Fluent in English and in Spanish
• Strong MS Office knowledge
• 2+ years of experience in order management, customer service or any related area
• Experience with SAP /Power BI / Business Objects or Project Management would be a plus

Skills

• Customer orientation and ability to adapt/respond to different types of characters
• Great Communication & interpersonal skills
• Has a problem-solving mindset
• Ability to learn quickly, and become expert in different system driven tasks and flows
• Proactive, open minded, result oriented
• Accurate, and able to deep dive into details

We are looking for innovative employees with a high level of initiative who want to contribute successfully - and enjoy their work!

We look forward to receiving your application!

How to Apply ?

Are you an innovator? Here is your chance to make your mark with a global technology leader. Apply now!

Global Privacy Notice

Lexmark is committed to appropriately protecting and managing any personal information you share with us. Click here to view Lexmark's Privacy Notice.