OTC Theatrical Collections and Disputes Analyst with Spanish

Welcome to Warner Bros. Discovery... the stuff dreams are made of.

Who We Are...

When we say, "the stuff dreams are made of," we're not just referring to the world of wizards, dragons and superheroes, or even to the wonders of Planet Earth. Behind WBD's vast portfolio of iconic content and beloved brands, are the storytellers bringing our characters to life, the creators bringing them to your living rooms and the dreamers creating what's next...

From brilliant creatives, to technology trailblazers, across the globe, WBD offers career defining opportunities, thoughtfully curated benefits, and the tools to explore and grow into your best selves. Here you are supported, here you are celebrated, here you can thrive.

Your New Role...

As an OTC Collections and Disputes Analyst, you will be responsible for maintaining a given portfolio of customers by reducing the overdue open AR, reducing the unapplied cash on account, improving cash collection and cash flow results, and coordinating disputes resolution process.

You will be working hand in hand with our Sales department and Billing department in order to ensure that our customers get invoiced on time, ensure that disputes get resolved in a timely manner, and payments for AR balances are received withing expected payment frames.

As a new Team member of the GBS Warsaw OTC Theatrical Team, you will as well take part in the transition of our Theatrical OTC activities to our Warsaw Global Business Service center. You will be actively taking part in the knowledge transfer activities, maintaining working documentation of all processes up to date in order to ensure knowledge is successfully documented and assimilated.

Your Role Accountabilities...

• Responsible for chasing outstanding debt from customers within established collections schedule (calls, e-mails)
• Issue and monitor automatic and manual reminders to customers
• Update account status records and collection efforts
• Perform AR reconciliations, investigating and resolving unapplied payments
• Support our Cash Application Team with obtaining missing remittance advice from customers
• Escalate overdue accounts to relevant POC for support and further actions when collections efforts are exhausted
• Report on collections activity and accounts receivables status
• Resolve disputes within own area of responsibility according to the agreed timeframe and escalate to relevant departments for quick resolution
• Provide support to our Billing Team to ensure customers get invoiced on time
• Respond and resolve internal and external AR queries in defined timeframe
• Build effective global working relationships with internal and external clients
• Establish yourself as a knowledgeable, professional and reliable support for other functions (Local Sales and finance teams, GBS functions such as PTP, RTR, FP&A, Audit)
• Maintain Desktop Procedure documentation up to date
• Improve effectiveness of collection activities via continuous improvement mindset

Qualifications & Experience...

• Fluent English and Spanish (B2 level)
• Bachelor's degree in accounting, finance or related field is preferred
• Minimum 2 years of experience in Accounts Receivables/Collections department
• Comprehensive knowledge of the accounts receivable and dispute management processes
• Excellent communication and interpersonal skills
• Strong problem solving and analytical skills, high attention to details
• Ability to prioritize activities in dynamic environments
• Very good customer service skills and client-focus attitude
• Great organizational and interpersonal skills
• Working knowledge of Microsoft Office
• Team player

What's in it for you?

• Hybrid work model, flexible working hours
• Free access to MAX
• Benefit package: private medical health care, life insurance, MyBenefit cafeteria including sport card, social funds, retirement pension plans, recognition platform, employee referral program
• Work-life balance initiatives: wellbeing platform, yoga, educational webinars, Employee Assistance Program, internal media initiatives
• Training & development: sharing the cost of English lessons, Employee Resource Groups, Bridge learning platform, sharing sessions with experts
• CSR activities: volunteering, eco & social initiatives
• Parking space available for booking

#LI-Hybrid

Hybrid Working - This role is advertised as a Hybrid work model, that combines remote and in-office work, following our current company policy and to be agreed with your Line Manager. Subject to any applicable laws, WBD / your Line Manager reserves the right to change this working agreement where this is essential to business needs and upon reasonable notice to you.

How We Get Things Done...

This last bit is probably the most important! Here at WBD, our guiding principles are the core values by which we operate and are central to how we get things done. You can find them at www.wbd.com/guiding-principles/ along with some insights from the team on what they mean and how they show up in their day to day. We hope they resonate with you and look forward to discussing them during your interview.

Championing Inclusion at WBD
Warner Bros. Discovery embraces the opportunity to build a workforce that reflects a wide array of perspectives, backgrounds and experiences. Being an equal opportunity employer means that we take seriously our responsibility to consider qualified candidates on the basis of merit, regardless of sex, gender identity, ethnicity, age, sexual orientation, religion or belief, marital status, pregnancy, parenthood, disability or any other category protected by law.

If you're a qualified candidate with a disability and you require adjustments or accommodations during the job application and/or recruitment process, please visit our accessibility page for instructions to submit your request.