Partner Reconciliation Specialist with Spanish and Polish

About Planet

Planet is a global provider of integrated technology and payments solutions for retail and hospitality customers.

We create great experiences for the millions of people who use our payments, software, and tax-free solutions every minute of every day.

Planet empowers its customers to deliver great customer experiences by combining payments and software in ways that drive greater loyalty, increase revenue and save time.

Founded over 35 years ago and with our headquarters in London, today we have more than 2,500 employees located across six continents serving our customers in more than 120 markets.

Role Overview

The Partner Reconciliation Specialist will support a variety of back-office functions related to transaction processing, reconciliation, and reporting for all electronic card processing globally, both domestic and international products. This includes reconciling BIN/ICA and cash activity daily as well as identifying and correcting exceptions. The Partner Reconciliation Specialist will help measure and improve customer experience and SLA. The Partner Reconciliation Specialist will perform a wide range of reporting to banks, clients, and card schemes. Project phase testing validation is performed on an as -needed basis.

For this role, our working hours will be either 11:00 AM to 7:00 PM or 12:00 PM to 8:00 PM

What you will do

• Assist with portfolio monitoring for transaction processing issues and perform analysis of transaction behavior, researching anomalies and escalating to management.
• Perform daily reconciliations of transaction activity and exceptions, resolve outages, communicate with technical teams and clients.
• Create, execute, and analyze reports for business-impacting issues, technical incidents and improvement actions. Collaborate with global Technical and Operations teams.
• Create reports as required by business partners, banks, and card schemes.
• Analyze and enhance reporting and tracking databases, both in Excel and Microsoft Teams.
• Analyze Card Scheme Interchange and Fee bulletins from Visa, MasterCard, Discover, Diners, Union Pay International, JCB and American Express.
• Help validate technical enhancements on various system platforms and applications.
• Create procedures, assist with both internal training and client training.

Who you are:

• Team player and independent problem solvers.
• An excellent communicator
• Understand end to end card processing and you are accountable to ensure clients have an exceptional customer experience
• Ability to be flexible within a fast growing global company
• Must display initiative and a common sense approach.
• Be well organised with the ability to plan, prioritise and manage own workload.
• Good analytical aptitude
• Strong numerical skills
• Proficient spoken and written Polish, English & Spanish
• Advanced level Microsoft Excel (not mandatory)

Why Planet:

Planet is an equal opportunity employer where diversity is valued, and all employment is decided based on qualifications, merit, and business need.

Come and grow your career in the most exciting, fast paced technology market, with a business that delivers feel-good connected commerce. We would love to hear from you - Apply now.

At Planet, we embrace a hybrid work model, with three days a week in the office.

Reasonable accommodations may be made in order to allow for an individual to perform the essential functions of this role successfully.