Product Specialist - French/Spanish

At Qualtrics, we create software the world's best brands use to deliver exceptional frontline experiences, build high-performing teams, and design products people love. But we are more than a platform-we are the creators and stewards of the Experience Management category serving over 18K clients globally. Building a category takes grit, determination, and a disdain for convention-but most of all it requires close-knit, high-functioning teams with an unwavering dedication to serving our customers.

When you join one of our teams, you'll be part of a nimble group that's empowered to set aggressive goals and move fast to achieve them. Strategic risks are encouraged and complex problems are solved together, by passing the microphone and iterating until the best solution comes to light. You won't have to look to find growth opportunities-ready or not, they'll find you. From retail to government to healthcare, we're on a mission to bring humanity, connection, and empathy back to business. Join over 5,000 people across the globe who think that's work worth doing.

Product Specialist - French OR Spanish

Why We Have This Role

At Qualtrics, we recognise that exceptional customer experiences are key to organisational success. The Product Specialist role is vital for providing frontline support, empowering clients to maximise the use of our platform. By gathering valuable insights from customer interactions, Product Specialists inform product improvements and foster collaboration across teams. Ultimately, this role enhances client satisfaction and loyalty, driving our mission to transform businesses through effective Experience Management.

How You'll Find Success

• You'll know you are a top performer when you consistently receive top satisfaction scores from our wide variety of clients. You'll become an authority/expert in the Qualtrics product, which will ensure you can effectively help our customers with a mix of instructing and troubleshooting.
• You will thrive in a fast paced environment, handling high volume customer interactions via phone, email and chat with exceptional attention to detail.
• You have strong organizational skills, can juggle multiple priorities, and are a great communicator who empathizes with customers. You are inventive in the face of challenges, you use your expertise to consult and advise on best practices, and refuse to give up until our customers succeed.
• You will collaborate closely with cross functional teams, customer operations leads and colleagues around the globe, building strong internal and external relationships.

How You'll Grow

• You will have the opportunity to develop and refine your skills in customer relationship management, data analysis and problem solving.
• The one constant about Qualtrics is change - you regularly adapt and learn as our products and technologies evolve.
• We have an in-office culture and open office environment here at Qualtrics, so you collaborate with colleagues in real time to find solutions for our customers.
• We are committed to investing in the growth and development of our employees through continuous learning and professional development opportunities - with potentialopportunities to develop into technical team leaders for various areas of the platform alongside paths to other technical product support roles.

Things You'll Do

• Deliver Technical Support: Provide expert guidance and troubleshoot product-related issues for global customers through various channels.
• Manage Customer Interactions: Handle 15-20 daily interactions, maintaining professionalism and empathy to ensure customer satisfaction.
• Educate Customers: Instruct users on product features and best practices, empowering them to maximise their use of Qualtrics.
• Collaborate for Improvement: Work with cross-functional teams to relay customer insights and contribute to product enhancements.
• Document and Analyze Feedback: Accurately record interactions and gather customer feedback to identify trends and support continuous improvement.

What We're Looking For On Your Resume

Minimum Requirements:

• Full fluency in English as well as full fluency in French OR Spanish
• 0-2 years' relevant experience.
• Minimum of a Bachelor's degree - Business, Economics, Management, Psychology, STEM and more
• Hard-working self-starter capable of balancing multiple priorities and customer interactions per day in a dynamic environment
• Excellent analytical skills and technical ability/aptitude
• Ability to communicate and teach complicated concepts empathetically
• Detail-orientation with an ability to prioritize and resolve customer issues
• Interest in Technology/SaaS industry

Preferred Requirements:

• Experience in a customer facing role or tech or start-up environment
• Skills in one or more of the following languages: Portuguese, French, Italian, German, Arabic
• Technical or hard science degree
• Prior instructing, research, or tutoring experience

What You Should Know About This Team

• You'll know you are a top performer when you consistently receive top satisfaction scores from our clients.
• You'll become an authority in the Qualtrics product, which will ensure you can effectively help our customers with a mix of instructing and troubleshooting.
• You'll sharpen your internal stakeholder management skills as you liaise with multiple internal teams.

Our Team's Favorite Perks and Benefits

• Annual Leave: 20 or 26 annual leave days per annum plus an additional day for each year of service (to a max of 5).
• Private Medical Insurance- Luxmed health & dental cover for you and your dependents.
• Commuter Assistance- Up to the value of 80 PLN net a month for public transport.
• Savings Plan- Two company saving plans provided by Nationale Nederlanden: Employee Capital Plan (PPK) & Employee Saving Plan (PPO)
• Wellness- Up to the value of 800PLN gross per quarter can be reimbursed for a variety of wellness activities via our dedicated platform Forma.
• A choice of Multi-sport cards available.
• Our employee assistance program with Unum provides counseling and wellbeing support to all employees
• Experience Bonus - 7000 PLN gross per annum. Qualtrics experience bonus is a program designed to provide experiences to our employees they might not otherwise have.
• Group Life & Income Protection Insurance
• Glasses/Contact lenses Reimbursement
• Free breakfasts, lunches, snacks, and drinks for everyone in the office

The Qualtrics Hybrid Work Model: Our hybrid work model is elegantly simple: we all gather in the office three days a week; Mondays and Thursdays, plus one day selected by your organizational leader. These purposeful in-person days in thoughtfully designed offices help us do our best work and harness the power of collaboration and innovation. For the rest of the week, work where you want, owning the integration of work and life.

Qualtrics is an equal opportunity employer meaning that all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other protected characteristic.

Applicants in the United States of America have rights under Federal Employment Laws:Family & Medical Leave Act,Equal Opportunity Employment,Employee Polygraph Protection Act

Qualtrics is committed to the inclusion of all qualified individuals. As part of this commitment, Qualtrics will ensure that persons with disabilities are provided with reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please let your Qualtrics contact/recruiter know.

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