Program Trainer-Onbe

About Company

Transparent BPO is a leading provider of contact center BPO services. Through talent, process, and technology, we integrate with our client's brand and culture to deliver a superior customer experience across all channels. We are looking for talented people who are committed to achieving excellence and will help us to continue to be a world-class provider of outsourced contact center solutions for our clients.

Job DescriptionSummary of Responsibilities:The Trainer drives agent success by delivering high-impact, client-aligned training for both new hires and tenured staff. Beyond the classroom, they serve as a critical bridge to production-monitoring speed to proficiency to ensure a fast, high-quality ramp-up. They maintain meticulous records and serve as a central communication hub, providing actionable insights to both Training and Operations leadership to ensure every agent hits the floor ready to excel.

Requirements:

• Strong communication and presentation skills.
• At least 1 year of experience as a program trainer or A minimum of 1 year of adult teaching experience.
• Ability to adapt to a fast-paced environment and align with client expectations.
• Willingness to work onsite at the Belmopan location.
• Attention to details (Written and Verbal communications)
• Strong classroom presentation skills
• Proactive client communication, alignment, and partnership

Qualifications and Skills:

• Strong written and oral communication skills
• Be committed to punctuality and attendance
• Ability to multi-task and work independently to complete tasks in a timely manner.
• Excellent organizational and prioritizing skills.
• Strong follow-up skills with attention to detail.
• Experience in training is a plus
• Being fluent in Spanish is a plus (not mandatory)
• Excellent customer service and positive interpersonal skills.
• The ability to work and collaborate with employees at all levels within different offices.
• Strong analytical, problem-solving, and decision-making skills.
• Ability to work flexible hours with the possibility of working outside of contractual hours.
• Ability to give and receive feedback appropriately.
• Ability to maintain a high degree of confidentiality.
• Ability to stay cool and collected in emergency situations.
• Be proactive and able to work independently, with minimal supervision
• Understanding/use of Microsoft office for training tool development (create excel trackers, PowerPoint presentation, action plans etc.)
• Able to meet productivity demands with a high degree of adaptability and flexibility in a fast paced, rapidly changing environment
• Experience at working both independently and in a team-oriented, collaborative environment is essential
• Is persuasive, encouraging, and motivational when giving feedback to others