Recovery officer - Spanish and English speaker

About the job

Under factoring contracts Domestic, Import and/or Export for BNP Paribas Factor Portugal and BNP Paribas Factor Spain, the Debt Collector is responsible for the recovery of debts. He/She responds to the Team Leader of the Recovery Process International. The actions carried out must consider the subsidiary's development priorities in terms of products and markets and be carried out in a spirit of transversally with the subsidiary's other management. The debt collector must execute his work in a responsible manner in accordance with the values and beliefs of the BNPP Group Code of Conduct particularly the principles of Diversity and Inclusion.

Business mission:

• Follow up buyers by telephone, email or other means to obtain payment of invoices;
• Qualify and analyse information obtained from buyers on reasons for non-payment;
• Controlling buyer risk by sharing information with our clients;
• Know and apply the rules and vigilance instructions introduced by Compliance and/or the principals in terms of both Financial Security and Protection of client interests, Market Integrity, Professional Ethics or Banking and Tax Laws.

Your main activities are

• Dealing portfolios actions;
• Carry out recovery actions by telephone/email/other to qualify invoices;
• Process incoming calls and emails;
• Updating contact details;
• Check the seller's activity to make the right questions during the recovery action;
• Analysing the buyer's behaviour (typology) in order to adapt the conversation and make the right decisions;
• Identify incorrect benefits or invoices and inform the supplier about the dispute;
• Transmit to the clients legal department, the risks detected (buyers in RJ/LJ or false invoice);
• Report buyer/seller claims and assist in resolution;
• Participate in the department's productivity by proposing improvement ideas;
• Perform other missions and/or administrative tasks defined by the Leader Team as part of the monitoring of the activity;
• Acts in accordance with the instructions of Compliance and/or the clients and in relation to the fight against money laundering, the financing of terrorism, tax fraud, internal and external corruption, market integrity, banking and tax laws and applies the guidelines on International Financial Sanctions and the KYC policy;
• Act with ethics and integrity, in accordance with the code of conduct and the protection of client interests.

Profile and skills to success

Behavioural Skills

• Client focused
• Organizational skills
• Ability to deliver/Results driven
• Ability to collaborate/ Teamwork
• Adaptability- Attention to detail/rigor
• Communication skills
• Oral & written

Transversal Skills

• Analytical Ability
• Ability to develop others & improve their skills
• Ability to manage/facilitate a meeting, seminar, committee, training

Business Skills

• Factoring recovery
• Middle Office Operations
• Operations and processes

Languages

• English (mandatory)
• Spanish (mandatory)

Why joining BNP Paribas?

• Leading bankinginstitution

BNP Paribas is the European Union's leading bank, and key player ininternational banking. It operates in 63 countries and has nearly 183.000employees, including more than 146.000 in Europe.

• Our presence in Portugal

In Portugal since 1985, BNP Paribas today has more than 8.700employees, distributed across the Group's 10 business entities established inthe country. Its presence also extends to 11 excellence centres providingvalue-added services to various countries where the BNP Paribas Group alsooperates.

• International reach

Thanks to its international presence and regular and close collaboration among its different entities, BNP Paribas has the resources to support all clients with financing, investment, savings and protection solutions that help make their projects a success. BNP Paribas holds key positions in its three core operating divisions:

• Retail Banking, a division that brings together all of the Group's retail activities and specialised business lines;
• Investment & Protection Servicesthat include specialised businesses offering a wide range of savings, investment and protection services;
• Corporate & Institutional Bankingdivision that offers tailored financial solutions for corporate and institutional clients.

• Diversity and Inclusion commitment

BNP Paribas is an equal opportunity employer and proud to provideequal employment opportunity to all job seekers. We are actively committed toensuring that no individual is discriminated against on the grounds of age,disability, gender reassignment, marriage or civil partnership status,pregnancy and maternity/paternity, race, religion or belief, sex or sexualorientation. Equity and diversity are at the core of our recruitment policybecause we believe that they foster creativity and efficiency, which in turnincrease performance and productivity. We strive to reflect the society we livein, while keeping with the image of our clients.

• Commitment towardswork/life balance

At BNP Paribas we care about our employees wellbeing and promote aculture of good integration between work and rest. We believe our employeeshave rich personal lives outside of work, being fundamental to be disconnectedfrom work to recharge both physically and mentally. Only through this balancewe may all be at our best while working.

• Remote Working Conditions

At BNP Paribas, we embrace a Smart Working framework based on trust, autonomy and collaboration. Within this framework, eligible employees can benefit from flexible remote working modalities adapted to our hybrid working environment. To guarantee a comfortable and efficient working set-up, eligible employees are provided with both the office and home equipment, are entitled to an equipment allowance and can benefit from exclusive partnerships to purchase additional equipment at reduced prices.

To find out more on why you should join BNP Paribas visit https://bnpp.lk/why-BNP-Paribas-Portugal

* Please note that only applications submitted in English will be considered.

* In case you are selected for this role, further documentation willbe requested to support your hiring process.