Representative, Client Success (Spanish)

GSCF | www.gscf.com

GSCF is the leading global provider of working capital solutions. GSCF's Working Capital as a Service is an innovative solution that unlocks liquidity and optimizes working capital through a connected capital ecosystem of suppliers, buyers and financial partners. We combine a
comprehensive platform, expert managed services and access to alternative capital solutions to empower businesses to improve cash flow, optimize efficiency, manage risk and complexity, and drive sustainable growth. GSCF's team of working capital experts operates in over 75 countries, offering a truly global and end-to-end perspective to solve working capital efficiency challenges

• Alternative Capital Control & Flexibility: GSCF is the only provider with control of capital that oversees credit decisioning and servicing of our own funding vehicle, offering same-day credit decisions, broader risk coverage, and flexible program structures.
• Comprehensive Platform: GSCF's configurable platform provides real-time visibility and a unified view of data for the end-to-end invoice lifecycle, seamless integration with ERPs, additional systems, operational workflows and multi-funder access across the connected capital ecosystem of suppliers, buyers and funders.
• Expert Managed Services: Our team of working capita experts becomes an extension of yours, delivering strategic guidance, operational efficiency improvements, and proactive global support.

How You Will Make an Impact

• Support proactive Account Management including but not limited to Credit Requirements, KYC/AML validation, Credit Limit Increases.
• Assisting in Collections including client escalations, issuing demand letters, reports creations and execution, and country specific items as needed and monitoring of receivables
• Develop accounts through Review and Planning by addressing customer inquiries, requests, and complaints and proactively identifying issues. Responding in a timely manner to minimize escalations
• Work with client disputes in internal systems and liaising with customers with inquiries and outcomes
• Responsible for supporting territory risk management and customer satisfaction attainment
• Ensure all customer communications are documented in an accurate and timely manner
• Ensure accounts operate within approved guidelines and obtain the appropriate level of management approval in exception situations
• Support additional ad-hoc projects

What You Bring to the Team

• At least 2 years of experience in relevant industry
• Fluent in English and Spanish
• Strong communication skills both verbally and in writing
• Ability to share knowledge, new ideas, and solutions for the team
• General analytical skills to collect, analyze, and summarize data to assist with requests and Account Management
• Proficient in Microsoft Office especially Excel
• Thrives in a multi-task environment where there are competing priorities and deadlines/deliverables, where change is constant
• Ability to remain poised and calm under pressure
• Highly organized with strong attention to detail
• Team player - energetic, enthusiastic, and personable
• Ability to perform duties with the highest level of confidentiality and integrity

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, disability, sexual orientation, national origin, or any other category protected by law.