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India, BangaloreSenior Engineer - Service Desk Analyst (Spanish Support)
Fecha de publicación 30.06.2025
Provide 1st-level IT support to internal users with a special focus on Spanish and English-speaking regions. Handle hardware and software issues remotely or in person, ensuring prompt and courteous service aligned with MANN+HUMMEL IT standards.
Main Tasks
- Provide 1st-level IT support to users via phone, remote tools, or onsite assistance.
- Troubleshoot standard hardware and software issues (aim for resolution within 15 minutes).
- Install operating systems and software using deployment tools.
- Perform Windows patching and software updates regularly.
- Monitor essential IT systems such as servers and backups.
- Maintain user profiles, roles, accounts, and email configurations.
- Collaborate closely with Local and Central IT teams.
- Deliver support in both Spanish and English.
- Complete other support tasks assigned by the supervisor.
Your Profile
- Fluency in Spanish and English (spoken and written) is mandatory.
- Minimum secondary school education with a final exam.
- Hands-on experience with MS Windows OS, Microsoft Office, and IT system administration.
- Proficient in remote troubleshooting and ticketing tools.
- Strong communication, interpersonal, and problem-solving skills.
- ITIL Foundation certification is preferred.
- Willingness to participate in initial and ongoing training.
Mann+Hummel GmbH
3 candidatos viendo ahora
Fecha de publicación 30.06.2025
Nos esforzamos por disponer de información fiable sobre cada trabajo. Por favor, díganos si nos hemos equivocado en algo o si encontraste algún problema técnico.
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