Spanish Bilingual Event Support Specialist

Job Summary:

The Spanish Event Support Specialist is responsible for providing Spanish and English event support assistance for all inbound inquiries. They handle calls, e-mails and chat inquiries for all Reed Exhibitions events. Inquiries are from all event attendees across all Reed Exhibitions. The questions vary from registration, general show info, pricing, etc.

Accountabilities:

• Respond quickly and efficiently to customer queries via chat, e-mail and/or phone
• Proactively seek out information about each show to be able to provide accurate information to customers
• Listen actively, identify customer needs and deliver excellent service at every interaction that reinforces RX as a supplier of choice
• Ensure all communication, written or verbal is clear, concise, polite and informative
• Provide ad-hoc support to show teams
• Take ownership of queries from start to finish
• Ensure tasks and workload are completed to agreed SLA
• Provide Spanish language support to all RXPH functions

Qualifications:

• Bachelor's degree holder
• At least 1 year customer service in contact center environment
• Proficient in Spanish and English
• Basic skills in using and navigating Salesforce/Helpr/Outlook
• Basic skills in using and navigating through different show websites
• Basic skills in using and navigating through different registration tools and ticketing systems
• Basic skills in using Microsoft Office applications
• Basic skills in using telephonic system (Jabber, Enghouse Touchpoint, MS Teams Voice)
• Exhibits core comptencies based on Customer Support function
• Keen attention to details
• Strong verbal and written communication skills
• Experience in back-office support for emails and chat
• Call Taking experience
• Project Coordination
• Stakeholder Management
• Ability to quickly learn and apply enterprise AI tools and technologies to support technical workflows and business objectives.

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