Spanish International account advisor(VOIS)

Who we are

VOIS (Vodafone Intelligent Solutions) is a strategic arm of Vodafone Group Plc, creating value for customers by delivering intelligent solutions through Talent, Technology & Transformation.
As the largest shared services organisation in the global telco industry with 30,000 FTE, our portfolio of next-generation solutions and services are designed in partnership with customers across Vodafone Group, local markets, and partner markets to simplify and drive growth. With our strategic partner Accenture, we work alongside our Vodafone customers, other Telco and tech companies to drive transformation, meet the challenges of our industry and ensure we stay relevant and resilient. This partnership is a unique, industry-first model which brings together the best of in-house and 3rd party capability.
We work with customers across 28 countries from 10 VOIS locations: Albania, Egypt, Hungary, India, Romania, Spain, Turkey, UK, Germany, Ireland, and with a network of teams in Czech Republic, Italy, Greece, and Portugal.
#VOIS #BeUnrivalled #CreateTheFuture

About this Role

We are seeking an International Back Office Advisor to support SME Enterprise Customers in Vodafone Spain Local Market. This role focuses on handling customer queries via email, ensuring accurate and timely resolution through systems and applications. You will play a key part in maintaining Vodafone's global Enterprise customer service standards.

What you'll do

Act as the first point of contact for Enterprise executives and business owners in Spain.Support order fulfilment and service activations/deactivations via email.Offer appropriate solutions and alternatives for account activation services.Validate enterprise account management requests before execution.Follow business policies and processes accurately and efficiently.Provide clear, concise, and relevant information to Enterprise teams.Ensure service level agreements (SLAs) are met and maintained.Assist in monitoring KPIs and reporting on quality standards.Contribute to process improvement initiatives.Navigate systems confidently to expedite outcomes and source information.Maintain accurate data logging and use correct email etiquette.

Who you are

Fluent in Spanish (mandatory).Previous experience in corporate teams and provisioning systems.Background in contact centre or customer service environment.Strong written communication and fast typing skills.Proficient in MS Office applications.Ability to work shifts, including night hours.Positive, enthusiastic, and collaborative attitude.Knowledge of ITIL is a plus.

Not a perfect fit?

Concerned you may not meet every requirement? Vodafone is committed to creating an inclusive workplace where everyone can thrive. If you are excited about this role but your experience does not align exactly with every aspect of the job description, you are encouraged to apply. You may be the right candidate for this or another opportunity, and the recruitment team will support you in exploring where your skills fit best.

What's in it for you

Opportunity to work in a global organisation with a strong focus on innovation.Exposure to enterprise-level processes and systems.Collaborative and inclusive work environment.Career development and learning opportunities.

what skills you will learn

Advanced enterprise account management.SLA compliance and KPI monitoring.Process improvement techniques.Enhanced communication and problem-solving skills.ITIL fundamentals and system navigation.

Join Us

At Vodafone, we're working hard to build a better future. A more connected, inclusive and sustainable world. As a dynamic global community, it's our human spirit, together with technology, that empowers us to achieve this.
We challenge and innovate in order to connect people, businesses, and communities across the world. Delighting our customers and earning their loyalty drive us, and we experiment, learn fast and get it done, together.
With us, you can truly be yourself and belong, share inspiration, embrace new opportunities, thrive, and make a real difference.

VOIS Equal Opportunity Employer Commitment

Vodafone recognises and celebrates the value of diversity in building a workforce that reflects the customers and communities it serves. No form of discrimination is tolerated. This includes, but is not limited to, discrimination based on race, colour, age, veteran status, pregnancy, maternity or parental status, ethnicity, disability, religion or belief, political affiliation, trade union membership, nationality, citizenship, indigenous status, medical condition, HIV status, neurodiversity, social origin, cultural background, marital or civil partnership status, or socio-economic background.

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Vodafone is committed to attracting, developing and retaining the very best people by offering a motivating and inclusive workplace in which talent is truly recognised and rewarded. We are committed to promoting Inclusion for All with the belief that diversity plays an important role in the success of our business. We actively encourage everyone to consider becoming a part of our journey.