Spanish Speaker OTC Service Representative

Spanish Speaker OTC Service Representative
The OTC Service Representative plays a key role in customer operations ensuring efficient execution of complete Order-to-Cash (OTC) process, which is critical for safeguarding revenue, maintaining customer satisfaction, managing disputes and receiving cash. This role acts as a critical link between internal teams and customers, driving operational excellence and customer satisfaction.

What we ask

• Bachelor/Master's degree, preferably in Logistics, Supply Chain Management, Finance or a related field
• 2+ years of work experience, preferably in Customer Operations/Supply Chain Management/Logistics
• Experience with O2C processes and Customer Service operations (in Supply Chain)
• Fluent Spanish and English skills (written and spoken)
• Knowledge of Supply Chain within an FMCG operation
• Experience in customer service, order processing and transport or invoicing
• Experience with debit and credit handling, complaint and return handling
• Familiarity with ERP systems (SAP) and/or customer integration platforms (SalesForce)
• Affinity with Continuous Improvement (LEAN) and digital first mindset

What we offer

• Cafeteria (650.000 HUF gross/year)
• Home office allowance (30.000 HUF gross/month)
• Sustainable travel allowance (20.000 HUF gross/month)
• MetLife life- and accident insurance
• Medicover medical package (Spring White & Hospital+ package)
• Annual bonus
• Home office opportunity (3 days/week)
• Challenging tasks with real added value
• Opportunity to bring in your ideas and be part of a transformation project
• Career development opportunities
• Cheerful environment with colleagues from different culture

Vacancy description

Key responsibilities:

Quote to Order Execution:

• Review quotations against guidelines and flag deviations
• Support in contracts creation, using standard templates and handle medium level complexity queries
• Monitor consumption and highlight risks with impact analysis
• Maintain pricing updates as per approved agreements and flag discrepancies
• Maintain and validate payment terms ensuring alignment with approved agreements
• Handle standard exceptions
• Maintain and validate customer master data for accuracy and completeness
• Monitor SLAs, create reports and escalate deviations

Order to Invoice Execution:

• Enter and update customer orders
• Coordinate stock availability issues
• Ensure correct batch allocation
• Confirm orders per approval rules
• Process order changes, including entry of standardized reason codes for changes or rejections
• Resolve invoicing issues with cross-function collaboration
• Independently coordinate returns and system updates
• Independently support and Execute credit-related requests

Stakeholder Coordination & Continuous Improvement:

• Coordinate with internal stakeholders to manage market-specific challenges
• Serve as point of contact for customers across the order lifecycle
• Independently work on continuous improvement initiatives

Functional collaboration of GBDS & In-Market Team:

• Actively contribute to team engagements and trainings
• Operate within a functional setup across multiple OpCos and supply chains, each with distinct service models and lead times
• Use systems effectively for daily work