Spanish Speaker OTC Service Representative

The OTC Service Representative plays a key role in customer operations ensuring efficient execution of complete Order-to-Cash (OTC) process, which is critical for safeguarding revenue, maintaining customer satisfaction, managing disputes and receiving cash. This role acts as a critical link between internal teams and customers, driving operational excellence and customer satisfaction.

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Spanish Speaker OTC Service Representative
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What we ask

• Bachelor/Master's degree, preferably in Logistics, Supply Chain Management, Finance or a related field
• 2+ years of work experience, preferably in Customer Operations/Supply Chain Management/Logistics
• Experience with O2C processes and Customer Service operations (in Supply Chain)
• Fluent Spanish and English skills (written and spoken)
• Knowledge of Supply Chain within an FMCG operation
• Experience in customer service, order processing and transport or invoicing
• Experience with debit and credit handling, complaint and return handling
• Familiarity with ERP systems (SAP) and/or customer integration platforms (SalesForce)
• Affinity with Continuous Improvement (LEAN) and d igital first mindset

What we offer

• Cafeteria (650.000 HUF gross/year)
• Home office allowance (30.000 HUF gross/month)
• Sustainable travel allowance (20.000 HUF gross/month)
• MetLife life- and accident insurance
• Medicover medical package (Spring White & Hospital+ package)
• Annual bonus
• Home office opportunity (3 days/week)
• Challenging tasks with real added value
• Opportunity to bring in your ideas and be part of a transformation project
• Career development opportunities
• Cheerful environment with colleagues from different culture

Vacancy description

Key responsibilities:

Quote to Order Execution:

• Review quotations against guidelines and flag deviations
• Support in contracts creation, using standard templates and handle medium level complexity queries
• Monitor consumption and highlight risks with impact analysis
• Maintain pricing updates as per approved agreements and flag discrepancies
• Maintain and validate payment terms ensuring alignment with approved agreements
• Handle standard exceptions
• Maintain and validate customer master data for accuracy and completeness
• Monitor SLAs, create reports and escalate deviations

Order to Invoice Execution:

• Enter and update customer orders
• Coordinate stock availability issues
• Ensure correct batch allocation
• Confirm orders per approval rules
• Process order changes, including entry of standardized reason codes for changes or rejections
• Resolve invoicing issues with cross-function collaboration
• Independently coordinate returns and system updates
• Independently support and Execute credit-related requests

Stakeholder Coordination & Continuous Improvement:

• Coordinate with internal stakeholders to manage market-specific challenges
• Serve as point of contact for customers across the order lifecycle
• Independently work on continuous improvement initiatives

Functional collaboration of GBDS & In-Market Team:

• Actively contribute to team engagements and trainings
• Operate within a functional setup across multiple OpCos and supply chains, each with d istinct service models and lead times
• Use systems effectively for daily work

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Staying true to who you really are, that is your starting point at FrieslandCampina. Because it is precisely by embracing our differences that we can grow together. We want to create a working environment that allows all employees to bring their best and authentic selves. If who we are suits you, but you're not sure if you're the best fit for the role, we still encourage you to apply so we can help you find the role that fits you best.

Team Details

"The right profile to work for our GBDS in Hungary? There's no golden rule on that. We're always looking for a good combination of everything - a perfect mix of different characters. The strength of the team is each individual member. The strength of each member is the team."