Spanish-speaking HR Associate, HR Shared Service

Job Description

We are looking for a Spanish-speaking HR Associate, HR Shared Service to join us in our People First Team in our Budapest XIII. Váci Greens office.

The Associate, HR Shared Service guides employees through their lifecycle at Ford by advising them in any HR matters and completing administrative tasks in the internal systems. Their goal is to ensure excellent customer experience, which includes phone and chat support, transactional processes based on our operational documentation and service promise in order to provide end-to-end customer care.

Responsibilities

• Manage the incoming requests, chats and phone calls of our requestors in relation to any HR process and support the positive Employee Experience for our customers
• Our HR processes cover the whole Employee Lifecycle - from the hiring of new employees until leaving the Company - this gives opportunity to oversee different areas of HR and partnering with Local HRBP's
• Prepare all types of documentation for employees, like contracts, agreements, employment verification letters in a timely manner
• Keep our HR database updated regarding all types of company structure changes and employee data as we manage all types of data regarding HR processes
• Support our employees and managers to use the self-service option of our HR portal and our new HR system
• Support the HR Business Partners and People Leaders with your knowledge to help with the planning and implementation of reorganizational changes within the Company
• Being part of the change culture and supporting the organizational changes to better support our goals to produce electric vehicles
• Being proactive in handling risks or process gaps that you face and involving the responsible teams to find a solution together
• Initiating and leading process improvement projects to release capacity for the incoming new processes

Qualifications

Professional background:
• Desirable Bachelor's Degree preferably in Human Resources, Business Administration, or other related fields
• Being curious about HR processes and employee-focused operations and have 0-3-year experience within customer service or HR

Key abilities:
• Speaking Spanish and English fluently, supporting the business on a daily basis in both languages
• Communicating effectively on phone and in e-mail as well
• Paying attention to details related to employee questions and data accuracy
• Showing flexibility with staff scheduling and time zone differences
• Proficient/intermediate understanding of MS Excel and Word

Key Characteristics:
• dedicated to job
• self-driven & independent
• analytical, result-oriented structured way of working
• excellent interpersonal skills
• precise working method
• technology skilled
• human centric mindset
• learning ability
• accountability
• customer focused (Consistent, high quality & professional customer service)

Desirable skills:
• Knowledge and understanding of various HR processes
• Continuous improvement
• Effectiveness (First time through)
• Effective customers recovering
• Negotiation
• Provide HR counseling to customers
• Active Listening
• Working interregional
• Flexible to scheduling changes and time zones effective decisions making

What you'll love about us:
• Being part of a fully supportive, collaborative, and dynamic international team
• Working in an environmentally friendly and well-equipped office in the XIII. district of Budapest
• Hybrid working model - currently 3 office days, as of April, 4 office days required
• Learning opportunities in the field of HR and possibilities to explore other countries' HR processes and growing in your career by taking on new projects and tasks and developing within the People First Team®
• Colorful tasks as you will be involved in all HR processes regarding the Spanish employees
• Cafeteria - Benefits package
• As you will join a car sales company you can use your discount for new and used car purchase, and you can have the chance to try even the most recent models during test driving days.

Please note that we currently run background checks as part of our recruitment process pending a successful interview.

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