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Spanish Speaking IT Support - 100% Remote Poland

India

Spanish Speaking IT Support - 100% Remote Poland

Fecha de publicación 11.02.2025

4.6 out of 5 based on 526 of reviews

Spanish-Speaking IT Support - 100% Remote (Poland)
We are looking for a Spanish-speaking IT Support Agent to join our team! This is a 100% remote role, but candidates must reside in Poland. You will provide first-level technical support to end users, ensuring smooth workplace operations by resolving hardware and software issues efficiently.

Shift patters: 1pm - 11pm CET - shifts do not exceed 8 hours per day
Language: Spanish & English

The Role:< <

Provide remote first-level support for end users' hardware and software<

Log and manage user incidents via phone, email, or ticketing systems<

Install, configure, and troubleshoot MFA (Multi-Factor Authentication) and VPN connectivity issues.<

Identify solutions or workarounds to technical issues<

Follow ITIL best practices for problem management and escalation<

Participate in testing, deployment, and stabilization activities<

Keep users updated on ticket status and resolution progress<

Provide basic end-user training on workplace services<

Ensure high levels of customer satisfaction and timely issue resolution<

Maintain support documentation and share knowledge with peers<

Escalate complex issues or outages when necessary.<

What you will bring:< <

Fluent in Spanish & English (written and spoken)<

Experience in IT Service Desk or IT Support roles<

Ability to Install, configure, and troubleshoot MFA (Multi-Factor Authentication) and VPN connectivity issues<

Strong understanding of IT infrastructure and workplace technology<

Knowledge of ITIL principles and best practices<

Excellent problem-solving and communication skills<

Ability to work in shift patterns as required.<

Hurry & apply and become part of our growing IT Support team!
#UST

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