Spanish Speaking Live Chat Gaming Advisor

Mercier Consultancy is thrilled to announce a vacancy for a Spanish Speaking Live Chat Gaming Advisor! In this engaging role, you will be responsible for providing exceptional live chat support to our Spanish-speaking gaming community, assisting players with their inquiries, and enhancing their overall experience.

As a Live Chat Gaming Advisor, you'll leverage your gaming knowledge and customer service skills to respond to player questions and resolve issues related to our gaming products and services. Your expertise and friendly demeanor will help foster a vibrant gaming environment for our community.
Responsibilities

• Engage with Spanish-speaking gamers via live chat, addressing inquiries and providing support
• Troubleshoot gaming-related issues and offer solutions in real-time
• Document all interactions and outcomes in our support systems
• Guide players on game features, updates, and best practices
• Collaborate with the gaming team to resolve more complex player issues
• Gather feedback and insights from players to enhance service offerings
• Participate in ongoing training to stay updated on gaming industry trends and product advancements

Requirements

• Fluency in Spanish and English, both written and verbal
• Passion for gaming and strong understanding of gaming culture
• Experience in customer service or support roles is preferred
• Excellent communication and problem-solving skills
• Attention to detail and ability to multitask in a fast-paced environment
• Friendly and approachable personality with a focus on enhancing player satisfaction
• Willingness to learn and adapt to new gaming technologies and services

Benefits

Competitive Monthly Salary

Monthly Performance Bonus

Fully Paid Relocation Package ( Flight, Transfer and Hotel )

Health Insurance

Private Health Insurance

2 Extra Salaries Per Year

Support In Finding Accommodation After Hotel

Fully Paid Training

And More...