Spanish-Speaking Supplier Success and Early Payment Advisor

Spanish-Speaking Supplier Success and Early Payment Advisor
(Bristol, UK)

More than a mission, C2FO is a better financial system changing the way every business gains access to the working capital they need to thrive. At C2FO, everyone is an employee-owner which means we're all invested in our work and team members. We're a company of team players and self-starters finding new and innovative ways to get things done. If you're excited to learn, grow and leave your mark on our fast-growing organization, C2FO may be the place for you.

About C2FO

Headquartered in Kansas City, USA, C2FO has more than 450+ employees worldwide, with operations throughout North America, Europe, India, Asia Pacific, and Australia. C2FO is the world's largest on-demand working capital platform. Our mission is to ensure every business has the capital needed to thrive and we have delivered more than $400+ billion in funding to businesses since our founding. How do we do this? By providing fast, flexible and equitable access to low-cost capital through our easy-to-use platform.

We provide technology with a human touch, giving our customers the direct support they need and ensuring our team members have the tools, resources and work environment they need to deliver on our promise to customers. With the C2FO platform, businesses worldwide have more working capital to fuel their growth, create jobs and develop new products.

Benefits

At C2FO, we take care of our customers and our people - the vital human capital that helps our customers thrive. That's why we offer a comprehensive benefits package, flexible work options for work/life balance, volunteer time off, and more. Learn more about our benefits here. https://gb.c2fo.com/careers/

About the Role:

We are seeking a Spanish-Speaking Supplier Success Advisor to join our high-performing team based in Bristol. You will focus on new business acquisition, client retention, and cross-selling innovative products and features to millions of suppliers within the C2FO network. This is your chance to make a real impact at a global fintech leader, helping businesses access the capital they need to grow.

We welcome individuals who are curious, detail-oriented, and passionate about delivering exceptional client experiences. We hire people who demonstrate resilience persistence in managing setbacks, and maintain a solution-oriented and results-driven approach. Our inside sales teams demonstrate organisational and time management skills to handle multiple priorities efficiently whilst using a consultative approach to
present solutions, address concerns, highlight new features, and emphasise financial benefits.

In return, you'll benefit from career growth opportunities, the chance to work with a truly global customer base, and the flexibility of a hybrid working model (WFH up to 2 days per week after probation period)

Essential Duties:

• Maintain regular communication with clients to ensure satisfaction and client retention, address concerns, and explore opportunities for upselling, cross-selling, or reactivation.
• Understand clients' financial goals, challenges, and experiences in order to provide tailored and valuable solutions.
• Analyse client data to prioritise accounts based on growth potential and past engagement.
• Establish and maintain relationships with financial decision-makers, both existing and prospective, and provide clients with insights on market trends, updates on offerings, and solutions tailored to their requirements.
• Thrive in a high call output sales environment with high daily activity. Use a call-led approach to engage prospects, build initial relationships, and convert interest into ongoing opportunities.
• Conduct outreach through calls, emails, and other methods to initiate conversations, tailoring persuasive solutions to client needs, pain points, and financial goals.
• Collaborate with internal teams to resolve issues, optimise services, and ensure a seamless client experience.
• Maintain detailed and accurate records of client interactions, feedback, and outcomes in the CRM system.
• Stay informed about industry trends and market conditions to proactively address client concerns.
• Meet or exceed sales targets in line with an incentive/commission plan
• This position primarily requires sitting, standing, typing, and viewing screens for extended periods.

Basic Qualifications:

• Professional proficiency in Spanish, with strong communication skills and cultural awareness.
• 1+ years of experience in a similar inside sales role, with a focus on client relationship management.
• Resilient and target-driven, thriving in a phone-based sales environment.
• Passion for building relationships and uncovering opportunities through direct client conversations.
• Prior experience in sales, account management, or business development within a high call output sales environment
• Experience in identifying upselling or cross-selling opportunities.
• Demonstrated ability to collaborate with internal teams to deliver solutions.

Preferred Qualifications:

• Experience selling B2B finance solutions such as commercial loans, lines of credit, equipment financing, and invoice factoring.
• Demonstrated track record of meeting or exceeding sales targets.
• Experience with CRM systems such as Salesforce.

Commitment to Diversity and Inclusion.

As an Equal Opportunity Employer, we not only value diversity and equality, but we also empower our team members to bring their authentic selves to work every day. Our goal is to create a workplace that reflects the communities we serve and our global, multicultural clients. We recognize the power of inclusion, emphasizing that each team member was chosen for their unique ability to contribute to the overall success of our mission.

We do not discriminate based on race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status or any other basis covered by appropriate law. All employment decisions are based on qualifications, merit, and business needs.

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