Spanish-Speaking Technical Support for Electronics Company in Athens, Greece

Mercier Consultancy is delighted to present an exciting opportunity for a Spanish-Speaking Technical Support Specialist for a leading electronics company based in Athens, Greece! In this essential role, you will offer top-notch technical support to Spanish-speaking customers, assisting them in troubleshooting and resolving issues related to their electronic devices.

If you are passionate about technology and dedicated to delivering exceptional customer service, this role is tailored for you. Join our enthusiastic team and help us ensure our customers receive the best experience possible!
Responsibilities

• Provide technical support in Spanish via phone, email, and chat for customers with various electronic products
• Effectively diagnose and troubleshoot technical issues to enhance customer satisfaction
• Document all customer interactions and resolutions systematically in our support tracking system
• Collaborate with technical teams to escalate and resolve complex problems
• Assist customers in understanding product features and optimal usage
• Keep informed on product updates and industry developments
• Engage in continuous learning to improve technical knowledge and customer service capabilities

Requirements

• Fluency in Spanish and English, both written and verbal, is required. Your nationality and native language must be clearly noted in your C.V. and/or Cover Letter.
• Previous experience in technical support or customer service, particularly in the electronics sector
• Strong analytical and troubleshooting capabilities
• Excellent communication and interpersonal skills
• A customer-focused mindset with a commitment to resolving issues
• Ability to manage multiple tasks and thrive in a fast-paced environment
• Familiarity with customer support platforms and technical documentation

Benefits

• Fully Paid Relocation Package ( Flight, Transfer and 2 weeks in Hotel )
• Private Health Insurance
• 2 Extra Salaries Per Year
• Support In Finding Accommodation After Hotel
• Fully Paid Training
• Monthly Performance Bonus
• Free Greek Course
• And More...