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India, BangaloreSpecialist - OM & CS (Spanish)
Fecha de publicación 11.11.2025
Operational Duties:
- Receives and processes complex customer orders, inquiries and/or complaints
- covering items or products ordered. Maintains an ongoing relationship with customers and sales staff.
- Uses knowledge of products, product availability, sales
- territories, and individual customers to provide a key communications link to the customer.
- Exercises judgment and discretion, and functions independently within authorized limits.
- Typically requires analysis, judgment, and sensitivity to customer needs.
Main Accountabilities of Order Management
- Manage customer portals
- Create delivery note
- Validation price agreement
- Monitoring EDI Orders
- Confirmation order details
- Manual order entry
- Manage order exceptions
- Send order confirmation
- Manage return
- Customer order delivery tracking
- Issue credit note
- Price dispute management
Customer Care
- Answer customer questions regarding technical issues
- Forward customer request to product management
- Forward complex topics, dispute cases, technical support to respective responsible function
- Analyses internal request
Your Profile
Your Profile
- Education/university degree in business administration, sales, commerce or any other relevant field.
- Spanish language proficiency is mandatory.
- 0 to 2 years of experience in Order to Cash/Account Receivables/ Credits and Collections/Order management / Customer service domain.
- SAP Financials (FICO- Mandatory and SD- added advantage) and MS Office (excel, PowerPoint, word..)
- Overall overview or working experience in controlling, reporting or data analysis will be an added advantage
- Experienced in Shared Service Centre environment (ticketing tool, SLA KPIs)
- Flexibility with shift timing for self and experience in 24x5 shift model.
- Service oriented mindset - Proven ability to develop new ideas and creative solutions
Mann+Hummel GmbH
4 candidatos viendo ahora
Fecha de publicación 11.11.2025
Nos esforzamos por disponer de información fiable sobre cada trabajo. Por favor, díganos si nos hemos equivocado en algo o si encontraste algún problema técnico.
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