Sports Operations Manager with Spanish and/or Portuguese

FIRST. Best in Sports is a dynamic and innovative global technology company that provides B2B SaaS solutions for online sports platforms.

We are at the forefront of innovation, empowering gaming partners with revolutionary sportsbook solutions. Our cutting-edge sportsbook software, premium data feeds, and unwavering commitment to partner success are reinventing the gaming industry. We offer a dynamic and inclusive work environment where employees are empowered to make a difference and drive our company's success.

About the role

We are seeking a detail-oriented and proactive Sports Operations Manager with Spanish and/or Portuguese to oversee and optimize sportsbook operations in these regions. In this role, you will ensure the accuracy, reliability, and integrity of sportsbook data and feeds while collaborating with trading, product, and technology teams to resolve issues, optimize processes, and support data-driven decision-making. This position offers the opportunity to develop hands-on expertise in sportsbook operations and analytics within a fast-paced, dynamic environment.

Responsibilities

• Support daily sportsbook operations by ensuring all pre-match and live events are accurately configured, monitored, and maintained according to company standards
• Monitor and validate data feeds, odds movement, and event integrity to ensure accurate and timely delivery of information across platforms
• Collaborate with trading, product, customer service, and technology teams to resolve operational or data-related issues and maintain seamless sportsbook performance
• Analyze sportsbook performance metrics - including turnover, margin, player activity, and betting trends -to identify risks, anomalies, and opportunities for growth
• Monitor sportsbook exposure, liabilities, and betting behavior to detect suspicious activity or potential integrity issues, escalating findings where appropriate
• Support the evaluation of sportsbook campaigns and promotions by analyzing player behavior, performance metrics, and conversion results to drive optimization
• Participate in the testing and implementation of new sportsbook features, tools, and applications, preparing test scenarios, executing manual tests, and documenting defects to ensure system quality and reliability
• Develop and maintain operational reports and dashboards to support management decisions, performance tracking, and process improvements
• Stay informed about major sports events, schedules, and market developments to ensure accurate, comprehensive, and timely sportsbook coverage

Requirements

• Strong communication skills, both written and verbal, in Spanish and/or Portuguese
• A sports enthusiast with a keen eye for detail and a strong desire to learn and develop within sportsbook operations
• Strong analytical and problem-solving skills with attention to detail and data accuracy
• Solid understanding of sports and betting markets (football, basketball, tennis, etc.) is a plus
• Proficiency in Excel or Google Sheets; experience with BI tools or data platforms is a plus
• Excellent communication skills and ability to work collaboratively across departments
• High level of accountability and ownership of assigned operational tasks
• Eagerness to learn and develop a career within the sportsbook and sports operations industry
• Ability to work flexible hours, including weekends or evenings, during major sporting events

What do we offer

• An open-minded environment that values you
• An international multicultural team
• Career development
• An amazing office environment
• Food vouchers (180 BGN)
• Additional health insurance
• Sports card
• 21 days paid leave
• Flexible working hours
• Manicure, massage, breakfast, and snacks in the office
• Wedding and new baby bonus
• Team building activities

If you are interested in joining our diverse and dynamic team, we are looking forward to your
application. Only short-listed candidates will be contacted.

Confidentiality of all applications is assured!

By submitting your application, you explicitly consent, in accordance with Regulation (EU) 2016/679 (General Data Protection Regulation), to the processing of the personal data contained in your CV, resume, and/or motivational letter strictly for the purposes of the recruitment and selection process conducted by the Company. By applying to this job offer, you also freely and expressly consent to the Company storing your personal data and considering your application for future employment opportunities, in accordance with the Company's data retention policy and applicable legal requirements. You may withdraw your consent to the processing and/or storage of your personal data at any time, without affecting the lawfulness of processing based on consent before its withdrawal, by contacting sending an email request to the following address: dpo@first.bet

Why we need to process your personal data for another term:

• to be able to contact you when we have a suitable position that matches your profile.
• to be able to send you job offers which might be interesting for you.
• to contact you directly, without needing you to go again through the whole selection procedure.

What will we continue to store for you?

• Your name, email, telephone number, social media profile link/s, picture from your CV.
• Your professional experience.
• Your skills, language proficiency, special info from your CV, sent by you.