Strategic Agency Manager, Google Customer Solutions, Market (English, Spanish)

Minimum qualifications:

• Bachelor's degree or equivalent practical experience.
• 5 years of experience in business development, partnerships, management consulting, or account management, in the Digital Marketing/Advertising industries.
• Experience working with C-level executives and cross-functionally across all levels of management.
• Experience working in sales and pitching to clients.
• Ability to communicate in English and Spanish fluently to support client engagements.

Preferred qualifications:

• Experience managing complex partnerships.
• Experience working autonomously in a dynamic, ever-changing, and collaborative environment.
• Experience assessing and achieving client success via business techniques, including effective questioning, objection handling, compelling narratives, storytelling and engaged promotions.
• Knowledge of agency business models, customer retention, growth and new business acquisition for agencies.
• Ability to own a portfolio in a business context, and consistently overachieve quotas to drive growth.
• Excellent communication and influencing skills.

About the job

As the Strategic Agency Manager, you will leverage your executive influencing skills to partner with performance media agencies. You will focus on C-level stakeholder relationships and co-create business growth strategies with a portfolio of agencies by identifying and executing opportunities for growth.

In this role, you will focus on increasing digital capabilities and strengthening long-term commercial growth partnerships within our Google Customer Solutions (GCS) agencies, driving scalable business growth and product adoption across the broader portfolio of agency-managed accounts. You will drive alignment on the allocation of the strategic resources for these agencies, to fuel your growth enablement initiatives, collaborating with client strategists and product specialists to deliver mutual business growth to our agencies, their customers, and to Google. You will also develop the acquisition and promote capabilities of your assigned agencies across all levels of the organization in order to enable sustainable business growth for all parties.

Google Customer Solutions (GCS) sales teams are trusted advisors and competitive sellers who maintain a relentless focus on customer success by bringing the best Google has to offer to small- and medium-sized businesses (SMBs), which are the backbone of our communities. As a member of our team, you'll have the opportunity to work with company owners and make a real difference in their businesses by helping them grow. Together, we help shape the future of innovation for customers, partners, and sellers...and we have fun doing it.

Responsibilities

• Deliver against ambitious quarterly business and product growth goals. Grow agency business by driving scalable product adoption and growth across a broad portfolio of accounts.
• Own a portfolio of performance agencies by thoroughly understanding growth drivers, identifying opportunities for growth, managing risks, and building multi-quarter plans for achievement.
• Work towards strategic goals on new and existing business consistently, while prioritizing and delivering outstanding business experiences to Google's agency partners.
• Manage and strengthen primary agency relationships from C-levels all the way down, including media planners and buyers.
• Shape the agency program by being a thought partner for the Agency Lead on strategic initiatives and agency-level planning.