TaaS Control Tower Analyst - Spanish Speaker

Start something great today. Go Goodyear

Location:Bucharest/Romania
Primary Purpose of the Position
Monitor and follow up on alerts for TaaS fleets.
Activate service. Communicate with fleets, service providers and installations partners to ensure service delivery.
Troubleshoot hardware. Remote checks on TCUs and sensors.
Organize vehicle availability with the fleet, to make servicing the vehicle possible.

Principle Duties and Responsibilities
Monitor the TaaS vehicles via the GMC platform. React on alerts by informing the fleet and service providers to ensure service is done and alerts are resolved.
Handle job authorization for TaaS accounts. Check if data is in line with job requests. Chase service providers when jobs are not submitted.
Arrange breakdown service for the fleet. Calling service providers which are on route for the fleet. Or arrange roadside service via the Goodyear Serviceline.
Support data management in GMC and Device Manager. Upload data on TCUs and sensors

Experience
Bachelor's Degree
Experience working in a call center or other customer facing position.
Strong skills with Microsoft Excel
Experience with planning and scheduling
Previous experience in transport or technical sector is seen as a plus

Knowledge & Skills

Self-driven
Able to plan with different parties and execute against plan
Persistent
Good communication skills
Language: Language of the selected territory + English
Team player
Organized

Goodyear is one of the world's largest tire companies. It employs about 68,000 people and manufactures its products in 53 facilities in 20 countries around the world. Its two Innovation Centers in Akron, Ohio, and Colmar-Berg, Luxembourg, strive to develop state-of-the-art products and services that set the technology and performance standard for the industry. For more information about Goodyear and its products, go to www.goodyear.com/corporate.