Technical Support Engineer EMEA - French or Spanish Speaking

Job Description (General Summary)

Join Our Life Cycle Services Team as a Technical Support Specialist and make a Real Impact!

Are you passionate about solving technical challenges and delivering world-class customer experiences? Do you thrive in a fast-paced, collaborative environment that values ownership and innovation? If so, you belong with us!

Your Mission:

As our Technical Support Specialist, you'll be the go-to expert supporting customers and internal teams with conveyor belts and sorting equipment across the Beverage, Food, and Logistics industries. You will remotely troubleshoot issues, coordinate on-site service activities, and champion continuous improvement in our services.

Intralox has been the world leader of award-winning, comprehensive conveyance solutions for over 50 years. We invented modular plastic conveyor belting and continue to provide outstanding customer service by being reliably innovative and offering cutting-edge solutions to our customers. Intralox is the largest of four operating divisions of Laitram, L.L.C. and offers an unparalleled opportunity for those who want to work for an established, yet growing company in the private sector.

Job Responsibilities and Requirements

Key Responsibilities

• Provide expert remote technical support via phone, email, and web.
• Coordinate and schedule onsite service visits, ensuring seamless execution.
• Maintain detailed service records; analyze trends to boost support quality.
• Drive administrative efficiency through accurate reporting and proactive follow-ups
• Collaborate with Customer Service, Account Managers, Field Technicians, and Engineering.
• Help drive service innovation-your ideas matter!

Who Are You?

• Technically skilled; degree in Mechanical/Controls Engineering or equivalent experience.
• Fluent in English; native-level French and/or Spanish strongly preferred.
• A proactive problem solver, communicator, and team player.
• Experienced in remote support and coordinating field operations.
• Commercially aware with an ownership mindset and passion for improvement.

What's in It for You?

• An opportunity to work in an international team• A team that invests in each other's success and takes pride in their work.
• An inspiring working environment grounded in ideas, teamwork and effort enabling you to develop yourself.
• A profit-sharing incentive program.
• Excellent secondary benefits, such as mobility card, pension, generous contribution to health and life insurance

Ready to Shape the Future?

Excited to combine your technical expertise with customer impact? Join us and help deliver innovative services across the globe. Apply now and be part of our success story!

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